Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go — it's about how it changes you.
At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew — you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we've got you. Wanna spend your days with people you genuinely like? Us too — and we're pretty sure you'll fit right in, wherever that is.
Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.
About the Role
If you are someone who loves organisation, administration and leading others, with a passion for travel and a good understanding of New Zealand and Australia as travel destinations, keep on reading!




Our Oceania Operations team is on the hunt for a superstar Tour Staff Coordinator! This isn't your average desk job—it's a high-energy balance of championing our legendary Tour Leaders on the road and collaborating with the rest of the Operations team to deliver world-class tours across Australia and New Zealand. If you're ready to lead by example and help us create life-changing experiences for travelers from every corner of the globe, we want to hear from you.
Based in our vibrant Brisbane office, this is a hybrid position, where a set number of days is required in office. Offering the best of both worlds: office collaboration and flexible focus, you'll have access to world-class systems and the full backing of our global community. You'll be sharing on-call emergency support on a rotational basis to ensure our tours run like clockwork, 24/7. If you're hungry for growth and ready to take the next step with the world's leading adventure travel company,
What you'll be doing
Support Tour Leader recruitment, onboarding and performance management
Assignment of tour staff trips, training programs and learning modules
Maintain and upkeep tour leader profiles on multiple platforms
Support tour leader growth and development through coaching and mentoring
Support with quarterly Tour Leader performance reviews




Foster a culture of collaboration and innovation through ongoing brainstorming and other sessions with our Tour Leaders
On tour operations and admin
Lead Tour Leader trip rostering and logistics
Conduct pre trip briefings and tour leader 1:1's
Maintain and contribute to improving Tour Leader resources
Support tour leaders with on trip group management, complaint resolution, itinerary disruptions and incident management
Support Tour Leaders with learning and adhering to all procedures and processes, inclusive of incident reporting
Share responsibility for the emergency phone in rotation with the regional operations team
Support in pre and on tour itinerary disruption planning and management
Support with on tour budget reconciliation
Build and maintain strong relationships with all stakeholders, both internal and external
Collaborate with the operations team on regional projects
Contribute to the culture and growth of the Oceania Operations Team and broader G Adventures community
Who We're Looking For (Your Superpowers)
2+ years in the tourism industry.
Being a Tour Leader (CEO) before is a plus!
Strong administration skills including proficiency with Google Suite
Ready to travel/train on the road as/when needed.
Know your way around Australia and New Zealand.
Amazing customer service and communication skills
Strong leadership skills, with a desire to foster growth in our tour leader (CEO) team
Self-motivated, super organised, excellent at admin, and a problem-solving whiz.
#J-*****-Ljbffr

📌 Tour Staff Coordinator - Brisbane (Hybrid) (Queensland)
🏢 G Adventures
📍 Queensland