Randstad Sourceright is proud to be partnering with and working alongside a leading FMCG company headquartered in Docklands, Melbourne. This company has multiple manufacturing sites across Australia alongside many well known household brands/products.
They are seeking a number of Customer Service Officers to join the team - full training provided.
Role:
Customer Service Representative
Location:
Hybrid
Job Type:
Contract - initial 6 Months(ongoing - with a view to extend) - Working Holiday Visas welcome!
Hours:
Weekly rotating roster between 7am - 6.30pm (7.6hrs per day), Mon - Sat (must be able to commit to one Saturday a month)
Rate:
$*****ph + super (plus overtime rates)
Responsibilities:
Manage incoming customer enquiries over the phone through an automated dialer.
Complex problem solving and delivering customer solutions within SLA's.
Have qualified, concise and accurate communication with customers whilst building relationships.
Receives and processes customer orders,



enquiries and/or complaints covering items or products ordered.
Engaging in courageous conversations, escalating when necessary and knowing when to push back.
Maintains an ongoing relationship with selected customers and sales staff.
Analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.
Experience:
Customer Service Background - experience working in a call centre, working towards KPIs and with an automated dialer is advantageous.
Ability to problem solving solve and think on your feet.
Excellent communication skills both verbal and written, speaking and listening.
Ability to work on different systems at one time - SAP/CRM experience is advantageous.
Experience in food manufacturing is advantageous but not essential.
#J-*****-Ljbffr

📌 Customer Service Representative (Melbourne)
🏢 randstad sourceright
📍 Melbourne