Operations Leading Hand (Customer Delivery) [ Sydney]
Start your journey with dnata catering & retail, where the sky is the limit!
About Us
Part of the Emirates Group, dnata catering & retail is Australia's leading inflight catering and retail partner. We support many of the world's mostrecognisedairlines, deliveringaward-winningmeals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.
About the Role
We are seeking a motivated and experienced Operations Leading Hand to join our airport catering team in Sydney. This role is key to ensuring smooth operations, leading teams, and maintaining high standards in safety, quality, and performance.
You will support the coordination of daily catering activities within your area, ensuring aircraft are serviced efficiently and on schedule. Leading by example, you'll help foster a strong team culture while ensuring compliance with all operational and safety requirements.
Key Responsibilities
Lead and coordinate catering operations to ensure on-time aircraft servicing
Supervise, train and support team members
Lead by example by performing Driver/Marshaller duties when required
Allocate resources and manage workflow to meet operational targets
Monitor team performance, productivity and compliance
Complete required reporting and administrative tasks
Maintain safety,



quality and regulatory standards (HACCP, WHS, etc.)
Provide qualified communication and customer service
About You
Strong leadership and organisational skills
Excellent communication and interpersonal abilities
A proactive, hands-on approach with the ability to lead by example
Experience working in fast-paced, operational environments
Commitment to safety, compliance and high service standards
Ability to follow both verbal and written instructions
Valid Australian MR (or higher) Driver's Licence
Flexibility to work across different operational areas as required
5 weeks annual leave and competitive pay rates.
Free onsite parking, meals and uniforms.
Employee Assistance Program (EAP) available 24/7.
Career development and progression supported by dedicated training.
Discounts at hundreds of retailers,novatedleasingand wellbeing resources.
At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.
The Recruitment process
will include interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.
For more information on careers at dnata catering & retail please visit
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📌 Operations Leading Hand (Customer Delivery) [ Sydney] (New South Wales)
🏢 Dnata Catering
📍 New South Wales