Make an impact today at a company that genuinely cares. We're a face-value team — we love getting to know everyone on a personal level, and you'll have the full support of every team member from day one.
About MRT Rehab
My Rehab Team (MRT) is a small local Allied Health company with big dreams. We're a team of around 15, spanning Physiotherapists, Occupational Therapists and Care Coordination staff. We believe professional and personal life interchange, so our team leaders place a big emphasis on work culture and values. We provide services under the Support at Home (Home Care Package) funding stream, as well as private and NDIS funding.
Speak to any member of our team to hear about their MRT experience, or follow us on Instagram to see what we're up to.
Our Values
Creative — We strive to bring a creative approach to therapy and a commitment to a positive service experience. Our adaptable team has extensive experience with diverse populations.
Forward Thinking — We pride ourselves on anticipating future needs, considering past, present and future to stay one step ahead in the care we provide.
Interaction Matters — We believe people always remember the way you make them feel. Communication, presentation and empathy are central to how we work in the health care space.
Consumer-Centred — Consumer choice and control are the cornerstone of everything we do. Our priority is working towards functional goals and real outcomes for the people we support.
Our Office
Our team works out of The Commons on Gipps Street — not your typical allied health clinic. We have a private office upstairs plus access to everything The Commons offers: table tennis, private phone booths, breakout rooms, meditation sessions, kitchen and bathroom facilities, an open-air garden, a wellness space, a podcast studio and more. It's a safe, supported and energetic environment shared with other local companies and teams.
About the Role




We're looking for a compassionate Care Coordinator to join our team, based full time out of our Collingwood office. You'll play a crucial role in connecting our clients with the right services — managing client intake, invoicing and billing, supporting the client success journey, and coordinating seamlessly across our support network. You'll work alongside other care coordination staff, team leaders and the wider MRT team, staying in daily contact with our Allied Health clinicians to help them deliver a high-quality service. We'll set you up with the technology and resources to hit the ground running.
Key Responsibilities
Manage client intake and referrals across our platforms (Microsoft, our practice management system and other tools)
Prepare and manage client files, information and service requirements for our clinical team
Handle inbound and outbound calls, responding to client, care manager and general allied health queries
Liaise with multidisciplinary teams to ensure effective communication and seamless service delivery
Maintain accurate, up-to-date client records in line with relevant legislation and MRT policy
Support clients and their families with guidance on available services and entitlements
Build and maintain positive relationships with external agencies, service providers and community partners
Contribute to continuous improvement of our care coordination processes
Attend weekly meetings with team leaders and care coordination staff
What We're Looking For
Experience in customer service and administration




Strong communication and time management skills, with a growth mindset
Confidence with Microsoft tools and a willingness to learn new technology
A background working with funding bodies such as My Aged Care, NDIS or community health services (not essential)
A happy, positive attitude and genuine enjoyment of working within a team
Willingness to hold or obtain an NDIS Worker Screening Check and National Police Check
The MRT Promise
Connection & Care — A genuinely positive work culture where connection matters. Expect non-clinical co-working days at The Commons, professional development opportunities, 60-minute weekly supervision, connection events, lunch box incentives, multiple communication channels, and the occasional FaceTime from our leader.
Lifestyle — We believe professional and personal life interchange, so we've built a culture that supports you on the tools and off them — with a focus on personal development as well as professional.
Compensation — We promise the best compensation we can offer, based on experience and performance, along with incentives designed to support your life outside of work.
The Perks
A 0–4 week observation period to get to know the Allied Health and Operations teams before diving in
Paid Maternity Leave retention bonus, up to $5,000
Referral Bonus
Constant communication with team leaders and Operations in your first three months
Frequent check-ins to make sure you feel supported
A fully equipped office with all The Commons' perks
Access to pre-recorded content, our resources hub and peer support groups
Career Progression
We're committed to your professional development and helping you grow as an industry expert, with frequent goal-setting along the way.
Note: The How to Apply section has been removed from this refined description.
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📌 Care Coordination (Melbourne)
🏢 MRT Rehab
📍 Melbourne