Excellent Communication - Enthusiastic - Attention to Detail - Commitment!
Locally owned and operated for 18 years, Trio Support Services provide quality in-home and community support to our disability and aged care community.
The position of Client Services Administrator will see you working hand in hand with your team members to ensure that we are delivering consistent, reliable services to all of our participants. Key responsibilities and expectations of the role are listed below.
About the Role - What you will be doing:
Using a customised rostering software system
Accurately recording shifts and changes in the rostering system
Providing excellent customer service with positive communication
Rapidly responding to reschedule and cover unplanned staff availability with minimal disruption to participants
Accurate recording of participant and support worker case notes
Liaising with support workers and participants
Assisting with the emergency on-call phone including weekdays and weekends
The successful candidate will have the following attributes:
Enthusiasmto workwithin the disability and aged care sector
Process driven
Excellent communication and time management skills
A calm disposition
The ability to work and thrive in a high-pressure setting
Attention to detail and accuracy
Be a positive and adaptable person
Essential requirements of the role:
Current Police Check
NDIS Worker Screening Check
Working With Children Check
Minimum 2 years experience in an administrative role
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