Red Energy is seeking a Customer Service Professional to join the Payment Assist team in Melbourne. You will handle inbound calls from existing customers, guiding tailored payment solutions and establishing manageable payment plans to keep essential energy services running.
The role emphasizes empathy, active listening and problem-solving, with a focus on hardship eligibility and adaptable scheduling within a rotating roster including 8:*****:00, 9:*****:00 and 10:*****:00 shifts.
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📌 Payment Assist Specialist — Empathy-Driven Support & Growth (Melbourne)
🏢 Red Energy
📍 Melbourne
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