Virtusa in Melbourne is seeking an IVR Test Engineer with in-depth knowledge of IVR testing and engineering, and hands-on testing across inbound/outbound calls. You will work with contact centre products such as Amazon Connect and Cyara, and use Cyara Cruncher for performance testing.
Robust communication and collaboration skills are essential, along with the ability to diagnose issues via IVR logs and perform root-cause analysis. Explore CI/CD and API testing tools to drive quality.
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