Medical Receptionist / Administration Officer
Re-Fit Physiotherapy – Rouse Hill, NSW
Re-Fit Physiotherapy is a growing allied health practice providing high-quality physiotherapy, rehabilitation, and NDIS services across Sydney. We are seeking a friendly, professional, and highly organised
Medical Receptionist / Administration Officer
to join our team at our
Rouse Hill clinic
.
This position is currently
part-time
, with a clear pathway to
full-time employment for the right candidate from ****
as we continue our expansion and open our new
Bella Vista clinic
.
About the Role
As the first point of contact for our clients, you will play a vital role in ensuring the smooth day-to-day operation of the clinic. You will be responsible for providing exceptional customer service while managing a variety of administrative and reception duties.
Essential Requirements
Previous experience working in a medical, physiotherapy, or allied health clinic
Strong working knowledge of
Cliniko
(essential)
Experience using
Tyro Health
and
HICAPS
claiming systems (essential)
Excellent communication and interpersonal skills
Strong organisational and time management abilities
Ability to work independently and as part of a team
High attention to detail and accuracy
Proficient computer and administrative skills
Key Responsibilities
Managing appointment bookings and diary scheduling through Cliniko




Greeting patients and providing outstanding customer service
Processing payments through Tyro Health and HICAPS
Managing Medicare, private health, NDIS, DVA, and WorkCover enquiries
Handling incoming phone calls, emails, and patient correspondence
Maintaining accurate patient records and documentation
Processing invoices and assisting with accounts administration
Supporting clinicians with general administrative tasks
Ensuring the reception area remains skilled and welcoming
What We Offer
Supportive and friendly team environment
Opportunity to grow with an expanding allied health organisation
Clear progression from a part-time role to a full-time position in ****
Opportunity to be part of the launch and growth of our new Bella Vista clinic
Ongoing training and professional development
Competitive remuneration based on experience
How to Apply
If you have experience with
Cliniko, Tyro Health, and HICAPS
and are passionate about delivering exceptional customer service, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your relevant experience.
Re-Fit Physiotherapy
Helping people move better, recover faster, and live healthier lives.
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📌 Medical Receptionist (New South Wales)
🏢 Re-Fit Physiotherapy
📍 New South Wales