Play a pivotal role in a major digital transformation program
Flexible and hybrid working arrangements
12-month contract with strong potential for extension or permanency
Join a trusted, national household brand
About the Role
We are seeking an experienced and driven Business Analyst to join our growing PMO and Operations team at O'Brien®. This is a key role within our Digital Transformation program, where you will partner with business and technology stakeholders to deliver meaningful change.
Working closely with the Program Manager, technical teams, and business leaders, you will act as the critical link between business needs and technical solutions, ensuring outcomes are aligned, efficient, and customer-focused.
This role is ideal for a detail-oriented, proactive BA who thrives in a fast-paced, delivery-focused environment and is passionate about driving business improvement.
Key Responsibilities
Elicit, analyse and validate business and system requirements
Facilitate stakeholder workshops, discovery sessions and interviews
Collaborate with solution architects, developers and SMEs to design and deliver fit-for-purpose solutions
Produce high-quality business analysis artefacts, including:
User stories & acceptance criteria
Process maps & models
Requirements traceability matrices (RTMs)
Wireframes and documentation across all requirement types
Identify and manage risks, issues, dependencies, and decisions to support successful delivery
Ensure solutions deliver a strong customer and user experience
Why Join O'Brien?
At O'Brien, we invest in our people and foster a culture where you can grow and make a real impact. You'll benefit from:
Flexible, hybrid working options across multiple locations
Ongoing reward and recognition programs
Continuous learning and development opportunities
Access to community service and volunteer leave




Exclusive employee discounts across O'Brien and partner services
What We're Looking For
We're looking for a Business Analyst who brings both technical capability and strong stakeholder engagement skills. You'll align with our values of
Caring, Collaborative, Genuine and Driven
.
Key requirements include:
5+ years' experience as a Business Analyst
Background in retail, consumer goods, supply chain, or similar industries (highly regarded)
Solid expertise in requirements elicitation, documentation, and stakeholder management
Excellent written and verbal communication skills
Proven experience delivering projects to tight timelines and milestones
Experience using tools such as JIRA, Confluence (essential), AML (advantageous)
Relevant tertiary qualifications (e.g. IT, Business, Computer Science, IIBA)
At
O'Brien®
, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of
, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy:
To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our
Privacy Policy
and
Terms of Use
.
Agencies:
O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
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📌 Business Analyst (Sydney)
🏢 O'Brien
📍 Sydney