08 Aug
|
iterate
|
Melbourne
Iterate is seeking a Senior Business Analyst to join our Customer Servicing squad in Melbourne. You will analyse and translate business needs into technical solutions, with a strong focus on contact centre operations, including IVR flows and routing strategies.
You will collaborate with product owners, operations and developers to shape customer and agent experiences, drive transformation programs, and ensure explicit acceptance criteria and user stories are delivered in an Agile environment.
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📌 Senior Ba - Customer Servicing & Contact Center (Melbourne)
🏢 iterate
📍 Melbourne