Overview
We're currently searching for an experienced Claims Consultant to join our Travel Claims team. This Opportunity would suit experienced claims handlers who have worked within the insurance industry either in Travel Insurance or General Insurance. We invest in our people through succession planning and have a number of mentoring and training programs available. The position will be offered on a permanent full-time basis and we offer a flexible hybrid approach of working in our Brisbane or Sydney CBD offices and Working From Home (WFH).
Your responsibilities
Providing a high-level customer service to all internal and external partners
Managing a portfolio of Travel insurance claims, applying policy wording and guidelines to a customer's claimed circumstances
Processing claims from end to end to ensure resolution
Engaging external rehabilitation assistance to assist individuals return to work
Customer interactions by email and over the phone
About you
Claims handling experience
A passion for high-quality customer service
High level of attention to detail
Outstanding organisational and time management skills
Excellent interpersonal, spoken and written communication skills
PC literate – Database and Microsoft Office
What we can offer you
Flexible work arrangements – including WFH
Paid Parental Leave
Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people




Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
Reproductive leave
Birthday Club - have a day off during your birthday month as a gift from GB!
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Versatile and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
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📌 Travel Claims Consultant (New South Wales)
🏢 Gallagher
📍 New South Wales