Expression of Interest - Customer Care Specialist - Virginia
Fitness Cartel Health Clubs – Virginia QLD
At
Fitness Cartel Health Clubs
, we're more than a gym – we're one of Australia's fastest-growing fitness brands, with plans to expand to
60+ clubs by ****
. Our state-of-the-art facilities include Cycle Studios, Reformer Pilates, cafés, crèche, saunas and more, creating an environment that motivates, challenges and inspires.
Join the Cartel!
At
Fitness Cartel Health Clubs
, we're more than a gym – we're one of Australia's fastest-growing fitness brands, with plans to expand to
60+ clubs by ****
. Our state-of-the-art facilities include Cycle Studios, Reformer Pilates, cafés, crèche, saunas and more, creating an environment that motivates, challenges and inspires.
Expression of Interest – Customer Care Specialist
We're always on the lookout for passionate, customer-focused people to join our
Centralised Customer Care Team
based at our Virginia Support Office.
While we don't have an immediate vacancy, we're building a talent pool of exceptional candidates so we're ready to move quickly when opportunities arise. If you're interested in joining Fitness Cartel and would like to be considered for future
Customer Care Specialist
positions, we'd love to hear from you.
By registering your interest now, you'll be among the first candidates we consider as new opportunities become available.
The Opportunity
As a Customer Care Specialist, you'll support multiple clubs across our network by managing membership cancellations, debt recovery and account enquiries. You'll play a key role in retaining members by delivering exceptional customer service,



resolving account issues and helping members stay connected to their fitness journey.
What You'll Do
Member Retention
Handle membership cancellation requests professionally and explore solutions to retain members.
Deliver exceptional customer service while resolving enquiries and recording valuable member feedback.
Work towards retention KPIs and contribute ideas to improve the overall member experience.
Debt Collection & Account Management
Contact members regarding overdue accounts via phone, email and SMS.
Negotiate payment arrangements, update account information and process payments.
Liaise with billing providers and collection agencies while maintaining excellent member relationships.
Achieve debt recovery KPIs through proactive account management.
What You'll Need to Succeed
1–2 years' experience in debt collection, customer service or a call centre environment.
Excellent communication and negotiation skills.
Confidence handling difficult conversations with empathy and professionalism.
Experience using CRM or member management systems is highly regarded.
Solid attention to detail and ability to meet KPIs.
Australian working rights.
What's in It for You?
Career Growth
Ongoing training, development and career progression through our Future Leaders Program.
Perks & Benefits
FREE gym membership across all Fitness Cartel locations.
Paid Birthday Leave – celebrate your day on us.
Discounts on supplements, apparel and café products.
Discounted access to Merse Wellness Spa.
Supportive, energetic team culture.
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📌 Expression Of Interest - Customer Care Specialist - Virginia (Queensland)
🏢 Fitness Cartel Health Clubs
📍 Queensland