NDIS Quality and Safeguards Commission
Initial contract duration 12 months + 6 months
Experience level APS6 equivalent
Location of work QLD, WA, ACT, VIC, NSW, NT, SA, TAS
Working arrangements Hybrid
Maximum hours 40 hours per week
Security clearance Must be able to obtain Baseline - NV1 preferred
Job details
As a Business Analyst in the Service and Experience Design team you will support the delivery of service design sprints by bringing technical experience, hands‐on business analysis capability across discovery, design and delivery phases. Working under the direction of the Sprint Lead, the role is responsible for leading complex analysis activities, shaping sprint outputs and ensuring business needs are translated into actionable, evidence‐based design options.
The role operates in ambiguous, fast paced environments, requiring strong judgement, initiative, and the ability to engage widely across frontline, operational, policy, regulatory, and technical stakeholders.
Key duties and responsibilities
Lead and deliver complex business analysis activities within service design sprints to inform problem definition, solution options and decision making
Elicit, analyse and validate business and user requirements through workshops, interviews and analysis with stakeholders at all organisational levels
Develop and maintain high quality sprint artefacts, including current and future state process maps, service journeys, impact and advantages analyses
Translate business and service needs into clear functional and non functional requirements for technical and delivery teams




Identify and elevate risks, issues and assumptions affecting sprint outcomes and support mitigation planning with the Sprint Lead
Support implementation readiness by contributing to testing, validation, transition and business change activities
Essential criteria
Demonstrated ability to work autonomously to analyse complex problems and deliver practical, evidence‐based solutions in ambiguous contexts
Proven experience engaging, influencing and collaborating with a diverse range of stakeholders, from frontline staff to senior executives
Strong analytical and conceptual skills, including process analysis, service design thinking and structured problem solving
Highly developed written and verbal communication skills, with the ability to clearly convey complex information to technical and nontechnical audiences
Experience working in agile or sprint-based delivery environments, with a strong focus on practical delivery outcomes
Ability to prioritise competing demands, manage risks and maintain momentum within tight timeframes Sound judgement and professionalism when working with sensitive information and organisational priorities
Desirable criteria
An understanding of government service delivery, policy development, regulatory or operational environments is desirable
Familiarity with accessibility, inclusive design and APS context is desirable
Familiarity with digital and non-digital service channels and ICT-enabled service delivery is advantageous
Only candidates with current Australian security clearance will be considered.
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