Hybrid Resource Coordinator: Scheduling & Wfm (New South Wales)

Hybrid Resource Coordinator: Scheduling & Wfm (New South Wales)

08 Aug
|
Australian Financial Complaints Authority
|
New South Wales

08 Aug

Australian Financial Complaints Authority

New South Wales

Australian Financial Complaints Authority (AFCA) in Sydney is seeking a Resource Coordinator to plan and publish rosters for Customer Service Officers, monitor real-time queues, and align resources to demand. You will support the Customer Service Leadership with forecast data and performance insights, enabling effective handling of calls and chats.
The role focuses on scheduling accuracy, proactive redeployment during spikes, and continuous improvement of staffing processes to meet service
#J-*****-Ljbffr

📌 Hybrid Resource Coordinator: Scheduling & Wfm (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales

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