At
RS Rewards
, we are looking for a passionate, empathetic, and solution-oriented
Customer Support Specialist
to join us in taking care of our community.
Customer Support Specialist
About Us
At
RS Rewards
, we are looking for a passionate, empathetic, and solution-oriented
Customer Support Specialist
to join us in taking care of our community.
The Role
As a Customer Support Specialist, you will be the voice of our company. You won't just be answering tickets; you will be building relationships, advocating for our users, and collaborating with our product teams to make our service even better.
Job Type:
Full Time / Casual
Location:
Port Melbourne
Shift/Hours:
Mon–Fri, 9 AM – 5 PM
What You'll Do (Responsibilities)
Deliver Wow:
Respond to customer inquiries via
email, live chat, phone, and/or social media
with empathy, speed, and clarity.
Problem Solve:
Diagnose and troubleshoot technical or account issues, guiding customers to a seamless resolution.
Be the Voice of the Customer:
Document recurring issues and feature requests, collaborating with Product and Engineering teams to improve the user experience.
Create Resources:
Help maintain and update our internal and external Knowledge Base (FAQs).
Meet & Exceed Goals:




Maintain high satisfaction ratings and meet team response time goals.
Who You Are (Requirements)
The Communicator:
Excellent written and verbal communication skills. You can explain complex things simply.
The Problem Solver:
You love a good puzzle. You don't just treat the symptom; you find the root cause.
The Tech-Savvy Helper:
Familiarity with customer support tools like and internal tools like Slack and Notion is a major plus.
The Empathetic Peer:
You genuinely care about helping people. You stay calm, patient, and positive under pressure.
Experience:
1–3 years
of experience in a customer-facing role (SaaS, e-commerce, or retail experience is highly valued).
What We Offer (Perks)
Competitive Compensation:
Remote Setup:
If applicable
Home office stipend to set up your perfect workspace.
Growth:
Continuous learning opportunities and a clear path for career advancement.
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📌 Customer Support (Melbourne)
🏢 RS Rewards Club
📍 Melbourne