Responsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively.
This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.
• Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issues • Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations • Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns • Partners with management to develop and implement strategies for improving customer satisfaction and retention • Performs other duties as assigned Minimum Education Secondary education or equivalent Minimum Experience • At least two (2) years of relevant work experience in customer service and interaction • For Associate level, prior experience is not required • For Senior level, at least three (3) years of relevant work experience in customer service and interaction is required Knowledge,



Skills and Abilities • Good knowledge of Microsoft / Office PC • Strong problem-solving skills • Good written they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people.
Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
We care for their well-being, and value their contributions to the company.
Our Culture Our culture is significant for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth since we began in the early ****'s.
While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

📌 Premier Customer Care Representative (Melbourne)
🏢 Fedex
📍 Melbourne