Summary Avanade is growing, and weseekmotivatedandengagedtechnologypeopleto join ourManaged Servicesteam deliveringcontinuous value to ourclient's businesses.
As a Dynamics 365CRMSupportEngineer, youbringstrongcustomer engagementfunctionalknowledgeand hands-on technicalexperience toour Shared Services team.
This is a hybrid role —you'llunderstand CRM business processes across Sales, Customer Service, Marketing and Field Service,while alsobeing ableto investigate,configure,customiseand resolve technical issuesacross Dynamics 365 Customer Engagement and the Power Platform.You are energetic and passionate aboutusingDynamics 365CRMto solvepracticalbusiness problemsand improve customer outcomes.
You willprovide functional and technical support across active client environments, with a focus onDynamics 365 CRM, Dataverse, model-driven appsandPower Platform automation.You will act asa keypoint of contact forCRM-related queries, configuration requests,user issues,integrationsand low-to-medium complexityenhancements.
You must be an Australian citizen toapply;existing clearance will be viewed favourably.
Essential Functions: Provide day-to-day functional support for Dynamics 365 CRM applications, including Sales, Customer Service, Field Service, Marketing/CustomerInsightsand related Power Platform components Analyse client issues and requests,



translating them into functional specifications, configuration changes, automationopportunitiesor development requirements Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, workordersand customer journeys Prepare andmaintainfunctional design documentation, technical notes, test scripts, releasenotesand support runbooks Facilitate workshops and triage sessions with clients to diagnose issues, confirmrequirementsand drive practical decisions Support data migration, data quality, duplicate detection, security rolechangesand Dataverse configuration activities Conduct functional and technical testing of configuration changes, customisations, integrations, patches and release items during sprint and release cycles Manage and prioritise support tickets, ensuringtimelyresolution aligned to SLA commitments Contribute to knowledge base articles and shared services documentation to improve team efficiency Support SIT, end-user training, UAT, release readiness and go-live activities Facilitate functional sessions and support status meetings with clients Own service deliverables including documentation, testplansand support artefacts, taking personal ownership of deliverables and outcomes undefined undefined undefined undefined undefined

📌 Crm Support Finance And Technical (New South Wales)
🏢 Avanade
📍 New South Wales