Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays.
Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with.
When the ocean is your office, every day is good one!
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in **** and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Excellent Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members,



Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About The Role
We are currently seeking a Pontoon Engineer to join our Marine team on a permanent full-time basis.
The Pontoon Engineer will be responsible for performing maintenance and operating the Reefworld and Heart Pontoons safely and efficiently, while conforming to the requirements set forth by GRMPA, AMSA, SMA, and Journey Beyond.
A robust dedication to safety and quality is essential, ensuring effective communication regarding vessel machinery and operations
Key responsibilities will include:
General upkeep of pontoonsAdherence to high levels of marine safety and pontoon maintenance compliance, ensuring all training and certificates are up to dateMaintenance and operation of pontoon generators and engines and other maintenance issues on the PontoonEnsuring maintenance is undertaken on board and defects are recorded correctlyCustomer service and product delivery working closely with the hospitality teamInteractive use of HELM (Asset Management System) and timely upkeep of maintenance requests
About You
The successful candidate will have a strong background in the Marine Tourism industry, particularly with high-speed vessels and pontoons.




We are looking for an individual who is not only technically skilled but also possesses a passion for providing exceptional customer service and ensuring safety on the water.
To be successful in this role, you will have:
Extensive knowledge of marine engines and systems, along with practical experience in installations and maintenanceA proven track record in conducting risk assessments and implementing effective safety measures for guestsExcellent customer service skills, consistently striving to meet and exceed guest expectations and create memorable experiencesStrong time management and organisational abilities, enabling you to prioritise tasks effectively and meet deadlinesIntermediate computer literacy, including proficiency with tablets and experience using maintenance management software for data entry, coupled with a keen eye for detail that reflects your pride in your work
Requirements
Trade qualification with time served as diesel mechanicHLTAID009 Provide Cardiopulmonary ResuscitationHLTAID011 Provide First AidHLTAID015 Provide advanced resuscitation and oxygen therapySITHFAB009A - Queensland Responsible Service of AlcoholMARS***** Elements of Shipboard SafetyHold a valid Blue Card (Working with Children's check─ QLD)Hold a valid National Police Check
Benefits
Generous discounts on Journey Beyond travel and experiences An attractive salary and positive work environment Study Assistance Policy A career with opportunities for progression, transfers, and secondmentsEmployee Referral Policy Parental Leave programPurchased Leave policyPrivate Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise Discounts at the Cruise Café & BarDiscounts at the bar on board vesselsFree public transportSalary sacrifice remote area benefits
Applications will be processed in the order they are received, so don't delay, apply now!

📌 Pontoon Engineer | Cruise Whitsundays (Townsville)
🏢 Journey Beyond
📍 Townsville