Join a bustling Mackay office where no two days look the same - real estate, finance and a genuinely good team.
Century 21 Coast to Coalfields operate side by side from our Sydney Street office in the Mackay CBD, servicing Mackay, Moranbah, Dysart and the wider Bowen Basin.
We sell property, we write loans, and we do both with a reputation built on honesty, straight answers and doing what we say we'll do.
We're looking for an Administrator / Receptionist to be the engine room of that operation.
The person clients meet first and the person who keeps sales and loan files moving from listing through to settlement.
About the role
You'll be the first point of contact for our clients and the administrative backbone for our agents and brokers.
It's a broad role with real variety: front-of-house one moment, preparing a loan submission the next, chasing a settlement after that.
If you like ticking things off and hate loose ends, you'll enjoy it here.
What you'll be doing
Front of house — answering calls, welcoming clients and keeping the office running
Preparing sales collateral, marketing materials and listing paperwork
Day-to-day admin: mail, filing, banking, supplies, diary and travel support for agents and brokers
Preparing and lodging property and loan files, and checking documents meet compliance requirements
Following files through to settlement, keeping clients, lenders, solicitors and referrers updated
Maintaining accurate records and supporting our client care and marketing programs
You won't be doing all of it on day one.
We'll start you at the front of house and the everyday administration, then build you into the sales and finance side as you find your feet, with training,



systems and a team that answers questions.
Most people are across the full scope within six to twelve months.
What you'll bring
Solid administration skills: organised, systems-minded, meticulous with detail
Confident, warm phone manner and the ability to communicate with anyone
Excellent computer literacy across Microsoft Office and Google Workspace (Gmail, Docs, Sheets)
The ability to juggle competing priorities without dropping any of them
Initiative: you spot the better way of doing something and suggest it
Professional presentation and a calm head under pressure
Reliable, punctual, and genuinely enjoy dealing with people all day
Highly regarded, but not essential
Experience in real estate, mortgage broking or financial services
A QLD Real Estate Certificate of Registration or Agent Licence (or willingness to obtain)
Certificate IV in Mortgage Broking
Previous CRM experience
We'll train the right person on our systems and support you to become an expert in the industry, attitude and attention to detail matter more to us than a résumé that ticks every box.
What's on offer
A varied, hands-on role in a stable, locally owned business
Genuine exposure to both real estate and finance: a rare combination to have on your résumé
Supportive, close-knit team and a manager who backs you
Ongoing training and support toward industry qualifications and CPD
CBD office with parking nearby
How to apply
Hit Apply and send us your résumé along with a short cover note telling us why this role suits you.
We're reviewing applications as they come in, so don't sit on it.
Applicants must have current work rights in Australia.
Only shortlisted candidates will be contacted.

📌 Administrator / Receptionist — Real Estate & Finance | Mackay (Queensland)
🏢 Century 21 Coast to Coalfields
📍 Queensland