Support families.
Create a sense of home.
Help keep families close.
Every day at Ronald McDonald House Victoria & Tasmania, we support families with seriously ill or injured children by providing accommodation, care and a sense of home when they need it most.
We're looking for a compassionate, people-focused Family Services Assistant to join our team at Ronald McDonald House Hobart.
This is much more than a customer service role.
You'll be at the heart of our House, supporting families throughout their stay, working alongside our volunteers and helping ensure the House is welcoming, secure and running smoothly every day,
This is a permanent part-time role, working 0.8 FTE across a rotating fortnightly roster, including 7 day shifts and 1 overnight shift.
Week 1: Monday, Wednesday, Friday (M, W, F - day shifts) and Saturday (overnight shift)Week 2: Monday, Wednesday, Friday and Sunday – all day shifts
Who are we?
For nearly 40 years, Ronald McDonald House Victoria & Tasmania has supported families with seriously ill children through accommodation, programs and services that keep families close to their child's care.
Everything we do is centred on creating a home away from home for families during some of life's most challenging moments.
Our Houses are much more than somewhere to stay.
They're places where families can feel supported, welcomed and connected while focusing on what matters most – their child.
About the role
As a Family Services Assistant, you'll be one of the first people our families meet when they arrive at Ronald McDonald House Hobart and an important source of support throughout their stay.
You'll welcome and orientate families, assist with arrivals and departures, respond to day-to-day needs and help create a positive experience from their first interaction through to their last.
You'll also work closely with our volunteers and broader Operations team, helping coordinate activities, complete administration and ensure the House continues to meet our operational and quality standards.
This is a genuinely hands-on role.
From supporting a family or volunteer, completing paperwork and updating our systems, through to helping ensure shared spaces are clean, organised and welcoming – you'll do what's needed to help the House run smoothly.
The Success Profile specifically includes maintaining the presentation of the House and undertaking cleaning and housekeeping duties when required.




We're looking for someone who:
Loves working with people and naturally makes others feel welcome.
Leads with empathy and can provide calm, practical support to families during challenging times.
Builds genuine relationships with families, volunteers, colleagues and community stakeholders.
Is organised and can confidently manage competing priorities.
Is comfortable working independently while being part of a collaborative team.
Is proactive, flexible and happy to be hands-on.
Communicates clearly, professionally and with a high level of emotional intelligence.
Can confidently adapt when plans change or unexpected situations arise.
Understands the importance of confidentiality, professionalism and appropriate boundaries.
Is passionate about making a genuine difference for families.
These qualities reflect the role's focus on communication, relationship building, collaboration, time management and working effectively with families, employees, volunteers and external stakeholders.
Ideally you'll bring:
Experience in community services, customer service, hospitality or another people-focused workplace.
Experience working in the not-for-profit sector would be an advantage.
Strong administration, IT and computer skills.
Excellent communication and relationship-building skills.
The ability to work both independently and collaboratively within a small team.
Strong time management and organisational skills.
Reasonable Adjustments
We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration.
If we can make some adjustments to the recruitment process to better enable you to shine, then please contact ****** and let us know.
Why join us?
At Ronald McDonald House Victoria & Tasmania, you'll be part of a passionate and supportive team committed to keeping families together during some of life's most challenging moments.
We offer:
Meaningful work that genuinely changes lives.
A collaborative and values-driven culture.




Ongoing learning and professional development.
The opportunity to build meaningful relationships with families, volunteers and your local community.
A varied role where no two shifts are the same.
The chance to make a difference for families every single day.
Ready to make an impact?
If you're someone who thrives on connecting with people, enjoys being part of a hands-on environment and wants to use your skills to support families when they need it most, we'd love to hear from you.
Apply now by submitting your resume and a cover letter outlining the following:
Why you're interested in the role and working for Ronald McDonald House.
Your approach to providing exceptional support and customer service.
An example of a time you've supported someone or managed a challenging situation using strong communication and empathy.
For further information or a copy of the Success Profile, please contact ******
Please note, applications without a cover letter that fail to address the above criteria will not be progressed.
We will start shortlisting and commencing the interview process as applications are received.
The selection process will be progressed before the closing date, so to avoid disappointment, please submit your application as soon as possible.
Our Recruitment Commitment
We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity.
We believe that embracing and celebrating our differences enhances our workplace.
Our unwavering dedication to workplace equality drives us forward.
We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities.
Our recruitment process prioritises essential job requirements, knowledge, skills and experience and is consistently fair to all applications.
Our Safeguarding Children & Young People Commitment
We keep children and young people safe in our spaces and do not tolerate any kind of abuse.
Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse.
We ensure all children and young people have a safe space where we listen to them and empower them.
Every day, we aim to make children and young people feel valued, protected, and heard.
All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.

📌 Family Services Assistant (Hobart)
🏢 Ronald McDonald House Australia
📍 Hobart