Leadership Position
National Care Manager – Sydney, Australia
Role Overview
Lead our care delivery strategy and team to ensure exceptional NDIS support services that transform lives across Australia.
Our Mission
The Well Team exists to provide life‐changing care and support for individuals navigating the NDIS system.
Our WorkWellTM Model drives how we recruit, deploy, and develop our team members to deliver exceptional care.
Role Purpose
As National Care Manager, you will lead the department that owns and executes the end‐to‐end participant experience—from first contact through onboarding, team matching, ongoing support, and advocacy.
Your department is the growth engine and frontline of trust, NDIS compliance, and satisfaction.
You will strategically oversee our care delivery system across all regions, leading our Care Onboarding & Relationship Specialists, Care Specialists, and Community Care Engagement teams to execute our WorkWellTM Model.
Your role bridges participant care, staff development, and organizational objectives.
As a key WorkWellTM contributor, you will start the "demand signal" and intake process, ensure every participant receives a tailored care team and experience, and provide real‐time feedback for system improvement and rapid redeployment if issues arise.
Key Responsibilities
Lead the implementation of the WorkWellTM Model across all care teams, ensuring its principles guide service delivery nationwide.
Drive strategic decision‐making for care services, balancing participant needs, staff capabilities, and organizational objectives.




Develop and oversee care quality metrics that align with NDIS requirements and our commitment to exceptional support.
Collaborate with the Managing Director to evolve service offerings based on participant feedback and market opportunities.
You Will Succeed If You...
Champion Quality Care
Have unwavering commitment to exceptional service standards.
Lead with Inspiration
Motivate teams to achieve excellent outcomes with purpose.
Think Systematically
Create scalable processes that maintain quality during growth.
Drive Innovation
Continually improve how we deliver and measure care.
Embody Care‐Centered Leadership
Balance operational excellence with genuine compassion for participants and staff.
WorkWellTM Model Integration
Recruitment‐First Approach – Working with HR to evolve our care staff selection criteria based on quality outcomes data.
Deployment‐Based Infrastructure – Creating systems that match the right care professionals with participant needs.
Service Excellence Through Expertise – Developing care methodologies that consistently produce meaningful outcomes.
Job Details
Employment Type: Full‐Time
Start Date: Immediate
Department: Care Management
Reports To: Managing Director
Key Performance Areas
Care quality metrics across all service lines.
Staff retention and satisfaction rates.
Participant outcomes and satisfaction.
Compliance with NDIS quality standards.
Innovation in care delivery systems.
Qualifications
5+ years in NDIS or healthcare leadership.
Degree in Allied Health, Nursing, Human Services or related field.
Deep understanding of NDIS framework and quality standards.
Proven track record in quality system development.
Exceptional team leadership abilities.
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📌 National Care Manager (New South Wales)
🏢 The Well Team
📍 New South Wales