Senior Case Manager & Service Delivery Lead (Sydney)

Senior Case Manager & Service Delivery Lead (Sydney)

08 Aug
|
Xpt Software Australia
|
Sydney

08 Aug

Xpt Software Australia

Sydney

XPT Software Australia is seeking an experienced IBM Case Manager / Service Delivery Manager to lead Front-End L3 support for IBM FileNet, Case Manager, and BAW workloads. You will govern incident, problem, and change processes, drive RCA-driven improvements, and coordinate with infrastructure, development, and security teams to ensure service reliability and business alignment.
The role requires 7+ years in service delivery, robust ITIL practices, and a track record of reducing incident impact
#J-*****-Ljbffr

📌 Senior Case Manager & Service Delivery Lead (Sydney)
🏢 Xpt Software Australia
📍 Sydney

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