Mental Health & Disability Support Workers
Wollongong, NSW | Morning & Evening Shifts | Ongoing
We are seeking experienced Mental Health & Disability Support Workers to support participants with complex mental health needs across the Wollongong region.
This is a high-priority recruitment due to changes in the existing workforce.
Applicants must have availability across at least 3–4 days per week and be able to commit to a minimum of ***** hours per week.
About the Role
You will be supporting participants with complex mental health conditions, including:
Schizophrenia
Schizoaffective Disorder
PTSD
Co-occurring alcohol and drug use
Psychosocial disability and complex behavioural needs
Support will involve working in energetic environments where participants may experience distress, emotional dysregulation, or periods of mental health deterioration.
Key Responsibilities
Provide person-centred mental health support in line with individual care plans
Supervise and prompt medication administration in accordance with protocols
Implement Positive Behaviour Support Plans (BSPs), including proactive and reactive strategies
Use de-escalation techniques, low-arousal communication, and emotional regulation skills during periods of distress
Support participants experiencing symptoms such as paranoia, delusions,



or disorganised thinking while maintaining safety
Work confidently in environments where substance use may be present, applying harm-minimisation approaches and professional boundaries
Recognise early warning signs and follow escalation pathways, including contacting emergency services when required
Maintain accurate, objective documentation including case notes, incident reports, and handovers
Communicate effectively with the wider support team and management
Respect participant choice and control, including the right to refuse support
Assistance with personal care and manual handling when required
Support with hygiene, cleaning, and bedding
Assist with daily living tasks to promote independence
Essential Requirements
Demonstrated experience supporting individuals with complex mental health needs, ABI, and/or behavioural challenges
Strong emotional regulation skills and calm, professional communication style
Experience implementing Behaviour Support Plans and following safety protocols
Ability to work independently and within a team in high-pressure environments
NDIS Worker Screening Check (or willingness to obtain)
First Aid & CPR (or willingness to obtain)
Valid Driver's License and reliable vehicle (mandatory)
Availability across a minimum of 3–4 days per week

📌 Community Support Worker (Wollongong)
🏢 SHCS Sydney Health & Care Services
📍 Wollongong