About us
Cultivated Commerce is the only Shopify Plus Partner in Western Australia.
We work with product-based businesses whose growth is held back by fragmented systems, manual workarounds and operational drag.
Our work spans Shopify Plus, integrations, ERP, POS, accounting, warehouse, inventory and operational systems.
We help clients move from disconnected tools and messy processes to a connected operating system that supports growth.
We are process-led, not software-led.
Software should align with how a business actually operates, not the other way around.
We are now looking for a senior Operations Manager to help us build the next stage of the business.
The role
This is a senior operational and delivery leadership role.
You will own delivery across active client engagements: project rhythm, scope, timeline, quality, capacity, team accountability and the operating system that keeps the work moving cleanly.
You will work closely with the Director, Technical Lead and our delivery team.
You will manage our Account Manager directly and coordinate delivery across designers, developers and technical specialists.
You are not expected to be the final technical authority, and you will not be writing the code.
You do need enough technical and ecommerce systems understanding to lead delivery confidently, work credibly with developers, and speak clearly with clients.
This role has a genuine pathway toward General Manager / Integrator as the business scales.
The first job is to own the operations vertical, create delivery predictability, free up Director time and build the operational foundation for growth.
What you will own
You will be responsible for:
- Delivery oversight across active client engagements
- Capacity and resource planning across the business
- The master view of what is sold, what is committed, what can be delivered and by when
- Project rhythm: standups, weekly planning, mid-week checks and end-of-week reviews
- Scope, timeline, quality, delivery risk and team accountability
- Project profitability visibility, including early warning on margin erosion




- Internal delivery systems, SOPs, QA standards and escalation paths
- Direct management and development of the Account Manager
- Daily coordination with the Technical Lead and delivery team
- Client-facing delivery communication and escalation
- Supporting solutioning and scoping on Commerce Clarity engagements
- Spotting delivery-led growth opportunities and teeing them up for the Director
What success looks like
You will be successful in this role when:
- The team knows who owns delivery
- Clients have confidence in the delivery rhythm
- The business has one trusted view of capacity, committed work and delivery risk
- Projects are reviewed against scope, time, quality, client experience and profitability
- The Account Manager can focus on account management and client success
- The Technical Lead can focus on technical direction and technical standards
- The Director is no longer the default delivery escalation point
- The Director has protected time for sales, partnerships and strategic growth
What we are looking for
We are looking for someone with strong operational leadership and real ecommerce systems understanding.
You may come from an ecommerce agency, Shopify Plus agency, digital consultancy, software delivery environment, systems implementation team or an in-house ecommerce operations role.
You will need:
- Demonstrated experience running delivery, operations or project teams
- Strong capacity and resource planning experience
- Experience managing capable people and holding teams accountable
- Confidence leading delivery across scope, timeline, quality and risk
- Technical fluency across ecommerce, Shopify,



integrations and operational systems
- Understanding of ERP, POS, accounting, warehouse, inventory or middleware environments
- Client-facing credibility with founders, operators, CFOs or senior stakeholders
- The ability to explain complex operational or technical ideas in plain English
- Comfort with firm conversations around slipped tasks, missed standards or delivery risk
- A track record of improving delivery systems, not just operating someone else's process
Shopify Plus experience is highly desirable.
Hands-on implementation experience would be a robust advantage, but the real requirement is the ability to lead ecommerce systems delivery credibly.
You will suit this role if
You are the kind of person who:
- Brings order to moving parts
- Can see the delivery risk before it becomes a client issue
- Knows how to balance people, priorities, capacity and commercial reality
- Is comfortable working with both clients and technical teams
- Can hold standards without making accountability personal
- Enjoys building better operating systems
- Is curious about ecommerce, technology, AI and how product businesses actually run
- Wants a leadership role with a real pathway to broader business responsibility
What this role is not
This is not a pure project administration role.
It is not a dev team lead role.
It is not an Account Manager role.
It is not a new-business sales role.
This is a senior operations and delivery leadership seat.
You will be expected to create predictability, improve systems, hold people accountable and help build the foundation for the next stage of the business.
Career pathway
This role has a genuine pathway from Operations Manager to General Manager / Integrator over time.
That progression is earned through demonstrated ownership, judgement, leadership and operational impact.
It is not time-served.
As the role grows, the right person will take on broader responsibility across delivery economics, profitability, capacity planning and operational leadership.

📌 Operations Manager | Ecommerce, Shopify Plus & Digital Delivery (Perth)
🏢 Cultivated Commerce
📍 Perth