About Us
ESI Tech Services is an Australian-owned technical services company delivering specialised maintenance, engineering, and project solutions across critical infrastructure, industrial, defence, marine, facilities, and resource sectors.
Our team of electricians, HVAC technicians, E&I; technicians, engineers, and project managers deliver maintenance, engineering, and project solutions across critical infrastructure, defence, facilities, industrial, marine, and resource sectors.
The Role:
As our Service Coordinator, you'll be at the centre of our service operations, coordinating technicians, customers, and resources to deliver exceptional service outcomes.
Reporting to the Service Manager, you will play a key role in supporting our electricians, HVAC technicians, E&I; technicians, engineers, and subcontractors by ensuring service activities are planned, scheduled, and delivered efficiently.
This fast-paced and varied role requires excellent organisational skills, strong communication, and the ability to manage multiple priorities.
Key Responsibilities:
Schedule and coordinate daily service activities for field technicians and subcontractors.
Manage customer bookings and communicate appointment confirmations, changes, and service updates.
Prioritise service requests to maximise technician utilisation, responsiveness, and customer satisfaction.
Monitor job progress and liaise with technicians to ensure accurate and timely job completion.
Create, manage, and close out job cards using our job management system.
Coordinate travel, accommodation, mobilisation, and site access requirements.




Assist in the preparation of quotations, and service documentation.
Support invoicing processes by ensuring job information, labour, and materials are accurately recorded.
Work closely with customers, technicians, supervisors, and other internal stakeholders to ensure smooth service delivery.
Contribute to the continuous improvement of service systems, processes, and customer experience.
To Be Successful in This Role
You will ideally have:
Previous experience in a similar role.
Strong organisational and time management skills.
The ability to manage competing priorities in a quick-paced environment.
A proactive and customer-focused approach.
Excellent written and verbal communication abilities.
Experience using ERP or job management software (Simpro experience highly regarded).
Strong Microsoft Office skills, particularly Outlook, Excel, and Word.
Experience in a technical services environment will be highly regarded.
Exposure to electrical, HVAC, E&I;, industrial, facilities management, defence, marine, mining, or oil and gas sectors will be viewed favourably.
What We Offer
Competitive remuneration package.
Long-term career opportunities within a growing business.
Ongoing training and professional development.
A supportive team environment where your contribution is valued.
To Apply
:
If you are interested in applying for this position, applications can be submitted through SEEK or directly to us via ******.
Applications must include a current CV and a cover letter (not essential), and detail of current valid tickets.

📌 Service Coordinator (Western Australia)
🏢 ESI Tech Group
📍 Western Australia