Do you get IT?
Ever Nimble is excited to present an opportunity for a Team Lead - Cyber Response to join the Cyber Security team in our West Perth office.
This is a great opportunity for individuals that are looking to gain more experience to join a forward-thinking and supportive company.
So, who are we?
Ever Nimble was recently ranked #111 in the MSP 501 for **** (our 6th year in a row!), named Overall Partner of the Year (APAC) at Canalys Forums ****, ranked No. 12 overall at the TechPartner Fast50 Awards, and previously named the #1 Fastest-Growing MSP globally and earned the title of MSP of The Year ****!
We have reached these amazing goals by doing IT a little differently.
We're not your typical IT provider that stays behind a keyboard.
Customer communication is significant to us, whether face-to-face or over the phone, as we really like to integrate into our customer's businesses to truly understand how they work.
We excel at uniting teams, streamlining processes, and delivering reliable infrastructure solutions.
Our presence spans Swansea (UK), Calgary (CAN), Melbourne (AUS), Gold Coast (QLD), and our HQ located in Perth (AUS).
Our commitment lies in keeping our clients well-informed, effectively managing priorities, and executing tasks with the utmost care, pride, and ownership.
We are in search of a candidate who will embrace our robust approach to customer support and align with our core values.
We also make sure that we are providing the same level of care and support to our internal teams.
Ever Nimble officially became certified as a 'Great Place to Work' in ****, and was named in Australia's Best WorkplacesTM in Technology for ****.
Benefits and perks of being an EN Team Member:
Great work environment and team;




Experienced tech experts to learn from;
Opportunities to grow and develop;
Team member discounts on IT Equipment purchased from ;
Rewards and incentives for performance and training;
Opportunities to travel for work;
Paid birthday leave;
Generous Work From Anywhere allowance;
We support flexible working;
Regular social events.
About you:
Minimum 4 years' experience in IT support, with strong technical troubleshooting, customer service, and incident resolution capabilities;
Minimum 2 years' leadership experience within an IT or cyber security environment, with a proven ability to lead and support high-performing teams;
Demonstrated interest and passion for cyber security, with a commitment to staying current on emerging threats, trends, and best practices;
Ability to work independently and manage multiple tasks simultaneously;
Strong problem-solving skills and attention to detail;
Excellent communication skills, both verbal and written.
About the role:
You'll lead and supervise your team in their daily tasks, making sure tasks are assigned to the right people, prioritised correctly, and completed on time, all while maintaining excellent communication with clients.
Ensuring everyone is effectively utilised.
Be the go-to person for your team, offering guidance, support, and coaching when needed.




Help with training on typical tasks, processes, and how to use our tools.
Keep documentation and processes up-to-date.
Stay on top of all work being done by the team, ensuring it's appropriate, follows standard processes, uses automation where possible, and adds value.
Also knowing when to escalate issues and seek help from a Manager or other teams.
Keep an eye on team performance and metrics.
Assist the manager in setting goals and professional development plans, identifying any skill gaps or training needs.
Communicate company objectives, priorities, and announcements within your team.
Promote a high level of service quality.
Provide prompt feedback to team members when service standards are not being met.
Customer Service is key:
Customer confidence; we communicate with our clients in person and on the phone;
Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers;
Work collaboratively;
Responding in a timely manner to service issues and requests;
Proactive problem-solver with attention to detail.
The tech you will be exposed to:
Halo PSA
Microsoft 365
Active Directory
Fortinet
Datto (RMM, DR, Networking)
Firewalls & Networking
Automation tools
All types of IT hardware
IT is our jam, and we pride ourselves on helping businesses thrive through honest and smart advice.
And yes, often there are cupcakes involved.
So, if you get IT and want to know more, click the Apply button.
Important: Applications must be from candidates living in or close to West Perth, WA.
Recruiters: We love your hustle, but please don't contact us for now.

📌 Team Lead - Cyber Response (Perth)
🏢 Ever Nimble
📍 Perth