Pathways Program Coordinator & Student and Trainer Support Officer
We are seeking an organised, proactive, and people-focused Pathways Program Coordinator &
Student and Trainer Support Officer to join our Canberra & Online Campus team.
This role is ideal for someone who enjoys supporting students, coordinating educational programs, building relationships with schools and industry partners, and contributing to a positive and engaging campus environment.
Excellent communication skills, strong organisational abilities, a sense of humour, and enthusiasm for working with passionate students in a creative and dynamic environment are highly valued.
In this position, you will undertake and help coordinate the following work as part of the Canberra & Online Campus team:
Key Responsibilities
Coordinating pathway programs including VET in Schools, work experience programs, holiday
courses, beginner workshops, and short courses
Supporting the promotion, administration, and growth of pathway programs
Building and maintaining relationships with schools, industry partners, and community
stakeholders
Providing administrative and pastoral support to students throughout their learning
journey
Supporting student engagement, attendance, progression, and successful outcomes
Providing administrative and coordination support to trainers and teaching staff
Assisting with staff onboarding, training coordination, and professional development
activities
Supporting day-to-day campus operations, including scheduling, resource coordination, and
facilities management
Maintaining accurate student, academic, and administrative records
Assisting with marketing activities, student recruitment initiatives, school outreach
programs, and industry engagement events
Working collaboratively with National Administration, Admissions, Finance, and
Leadership teams
Supporting compliance requirements, quality assurance activities, and organisational
policies and procedures
Essential Skills and Knowledge




Strong organisational skills with excellent attention to detail and the ability to
manage competing priorities
Excellent written and verbal communication skills
Experience in administration, education support, student services, program coordination,
or a similar role
Ability to build positive relationships with students, staff, schools, and external
stakeholders
Experience maintaining accurate records and administrative systems
Ability to work both autonomously and collaboratively within a team environment
Initiative, problem-solving ability, and a willingness to learn new systems and processes
A genuine commitment to providing exceptional student support and customer service
Confidence using Microsoft Office 365, particularly Outlook, Word, Excel, and Teams
Ability to work effectively with students from diverse social and cultural backgrounds
Desirable
Experience within the Vocational Education and Training (VET) and/or Higher Education sectors
Experience coordinating pathway, outreach, engagement, or community programs
Knowledge of student support, wellbeing, or pastoral care practices
Knowledge of the VET Quality Framework, CRICOS, state funding programs, or other education compliance requirements
Proficiency in student management systems, preferably aXcelerate, including student enrolment, record management, reporting, and compliance-related administration
Proficiency in learning management systems, preferably Canvas, including course administration, content management, learner support, and monitoring student engagement and progress
Relevant tertiary qualification in education, administration, business, student services, or a related field
Interest in games, animation, film, visual effects, or creative industries
Please note:
This is a full time with a 5-month probation period
Salary is negotiable based on skills and experience
A current Police Check or Working With Children's Check is required
Applications should contain a Cover Letter addressing the Skills and Knowledge requirements as well as a Résumé.
For more information about the position please contact Chris Higgins, Head of School, @******

📌 Pathways Program Coordinator & Student And Trainer Support Officer (Canberra)
🏢 Academy of Interactive Entertainment
📍 Canberra