About the roleKellys Beach Resort is seeking a Guest Service Agent Reservations to join our dynamic team in Bargara, Queensland.
In this salary position, you will be responsible for providing exceptional customer service to our guests, handling reservations, and assisting with various front office duties.
This is a great opportunity for someone with a passion for hospitality and a commitment to creating memorable experiences for our guests.
Day shift times may vary based on operational needs and availability requirements.
What you'll be doing
Greeting and welcoming guests in a friendly and skilled manner
Handling guest check-in and check-out processes efficiently
Assisting guests with inquiries, requests, and concerns in a timely and courteous manner
Processing reservations, cancellations, and modifications accurately
Maintaining a thorough knowledge of our hotel's facilities, services, and promotions
Providing general administrative support, such as handling cash, preparing reports, and updating guest records
Ensuring the front desk area is well-organised and presentable at all times
Being able to show strong leadership skills in the Bistro
What we're looking for
Previous experience in a customer service or front office role within the hospitality industry
Excellent communication and interpersonal skills,



with the ability to interact with guests and colleagues in a friendly and professional manner
Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service
Experience with any PMS is acceptable, RMS preferred
A flexible and adaptable approach to work, with the ability to handle multiple tasks and prioritize effectively
A genuine passion for the hospitality industry and a commitment to delivering a high-quality guest experience
Able to work at Multiple sites as the business requires
Australian work rights are required for this position
What we offerAt Kellys Beach Resort, we are committed to providing a supportive and rewarding work environment.
As a member of our team, you will have access to a range of benefits, including:
Opportunities for career development and advancement
Discounts on hotel stays
A friendly and collaborative work culture
If you're ready to join a dynamic and growing hospitality company, we encourage you to apply for this exciting role.
Employer questions
Your application will include the following questions:
How many years' experience do you have in the hospitality & tourism industry?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a guest services agent?
How much notice are you required to give your current employer?

📌 Guest Service Specialist (Bundaberg Central)
🏢 Kellys Beach Resort
📍 Bundaberg Central