Coastal Letting Group | Gold Coast, QLD
About Us
At Coastal Letting Group, we're all about delivering exceptional guest experiences across a growing portfolio of short-term holiday accommodation on the Gold Coast.
We operate in a fast-moving, guest-focused environment where no two days are the same.
As our portfolio continues to grow, we're looking for a friendly, organised, and professional Reception / Guest Service Agent to join our team and help create memorable stays for our guests.
About the Role
This is a front-line hospitality role where you'll be the first point of contact for guests and property owners.
From managing bookings and guest enquiries to coordinating arrivals and departures, you'll play a key role in ensuring smooth daily operations and outstanding customer service.
You'll work closely with our Front Office and Operations teams in a supportive and energetic environment.
Key Responsibilities
· Provide professional and friendly service to guests and property owners
· Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms
· Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.
· Process reservations and maintain accurate booking information
· Assist with guest arrivals and departures, including check-ins and check-outs
· Be available and assist with after-hours calls.
· Handle routine guest issues and escalate more complex matters when required
· Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready




· Maintain accurate records and complete administrative tasks
· Support day-to-day front office operations
· Ensure company service standards and procedures are consistently followed
What We're Looking For
Required
· Previous customer service, reception, or hospitality experience
· Strong communication and interpersonal skills
· Ability to remain calm and professional in a fast-paced environment
· High attention to detail and organisational skills
· Confident using computer systems and learning new technology
· Flexible approach to working weekends, public holidays, and rotating rosters as required
Preferred
· Experience in hotels, short-term rentals, or accommodation environments
· Familiarity with property management systems such as Resly, Guesty, or Hostaway
· Experience handling guest enquiries and online booking platforms
What Success Looks Like
· Positive guest reviews and feedback
· Accurate bookings and smooth guest arrivals/departures
· Rapid and professional communication with guests and owners
· Strong teamwork and operational support across departments
Why Join Coastal Letting Group?
· Be part of a growing and fast-paced hospitality business
· Work in a supportive and team-focused environment
· Opportunities for career growth and development
· Gold Coast lifestyle with a dynamic and exciting guest environment
Apply Now
If you enjoy working with people, thrive in a fast-paced environment, and love delivering great guest experiences, we'd love to hear from you.

📌 Holiday Property Assistant (Gold Coast)
🏢 Coastal Letting Group
📍 Gold Coast