Department of Treasury and Finance
Job reference:
******
Location:
**** - PORT ADELAIDE
Job status:
Short Term Contract
Eligibility:
Open to Everyone
We are currently seeking applications for multiple
Client Engagement Officers
to join the
Fines Enforcement and Recovery Unit
at the
Department of Treasury and Finance.
What We Offer
Work that matters—impact that shapes South Australia's
future
Adaptable working arrangements that support life and
career
Salary packaging options
Discounted gym membership
Supportive learning & career development
Employee Assistance Program for you and your family
Who we are
At the Department of Treasury and Finance (DTF), we're building
a world-class Treasury for South Australia – it's about the people
and the impact we create together.
We're South Australia's lead agency for economic, digital and
financial policy outcomes.
Our work touches every corner of the
state, from enabling frontline services to driving digital
transformation.
And we do it all with one purpose: to make life
better for the people who call South Australia home.
About our branch
The Fines Enforcement and Recovery Unit (Fines Unit) is
responsible for the effective collection, resolution and
enforcement of fines and other debts owed to the State.
The unit
plays a vital role in supporting community outcomes and
contributing to the overall objectives of the Department.
Why this role matters
The Client Engagement Officer plays a key role in resolving
outstanding fines and debts by providing high-quality, professional
and customer-focussed service.
Working in a fast-paced environment,
this role ensures timely resolution of client enquiries and
supports fair and effective debt management outcomes for the
community.




About the Opportunity
In this role you will:
Respond to client enquiries via phone, email and
correspondence to achieve first contact resolution
Process payments and establish or vary payment
arrangements
Provide accurate information and support clients with
disputes and enquiries
Liaise with internal teams and external agencies to resolve
client matters
Maintain accurate records and update client information
systems
Contribute to a collaborative team environment and
continuous improvement activities
Perform general administrative tasks to support service
delivery
Remuneration:
ASO2 ($66,442 - $69,504 p.a.) + 12% Superannuation
About You
We're looking for someone who has:
Experience delivering high-quality customer service in a
fast-paced environment
Strong communication skills with the ability to manage
challenging or vulnerable client interactions
Experience using multiple systems and databases, including
Microsoft applications
Ability to work collaboratively in a team and manage
competing priorities
Sound judgement and ability to follow procedures, policies
and legislation
Experience handling payments or financial transactions
(desirable)
Application Instructions
Click '
Apply Now'
to:
Submit your current CV
Submit a Cover Letter (max two pages) outlining your
suitability




Provide details of 2 referees (One of the referees must be
your current line manager)
Complete and attach the Pre‐Employment Declaration
Special Conditions
'Click'
on the
Role Description
for full details, including screening requirements and special
conditions.
Enquiries
If you'd like to learn more, or for a confidential discussion,
please contact
Cinzia Martino, Senior Lead, Client Service Excellence
Phone: ************
Email: ******
Diversity & Inclusion
We welcome applicants from all backgrounds, identities and lived
experiences.
If you have accessibility needs or would like us to make any
adjustments at any stage of the process — such as receiving
interview questions in advance, flexible interview formats, or
accessing materials in alternative formats — please let us know.
We're happy to work with you to understand what will help you
perform at your best.
Aboriginal Employment Program
We welcome applications from Aboriginal and Torres Strait Islander
people who are interested in building a career at DTF or across the
broader South Australian public sector.
Applicants may also choose to join the SA Public Sector Aboriginal
Employment Register.
Joining the register is optional and provides access to additional
support and employment opportunities across the SA public
sector.
Applications close:
07/02/2027 11:45 PM
Attachments:
- ASO2 Client Engagement Officer - Role Statement ****.pdf
- Pre-Employment-Declaration_******.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Client Engagement Officer (Pool) (South Australia)
🏢 Department Of Treasury & Finance
📍 South Australia