Level 2/3 or L3 IT Technician
Location:
Perth, WA
Employment Type:
Full-Time
Salary:
$75,000 – $130,000 + Super (dependent on experience)
About the Role
Xenex Systems is looking for either experienced
Level 2/3 or L3 IT Technician
to join our growing team.
Salary will be dependant on skill level and whether you meet the L2/3 or L3 level.
You'll be the go-to person for resolving complex technical issues, supporting our business clients across networking, telephony, cloud storage, and security infrastructure, and mentoring junior staff along the way.
This is a hands-on role suited to someone who's comfortable moving between day-to-day support tickets and more involved project and infrastructure work.
What You'll Be Doing
Providing Level 2 and Level 3 technical support (if applicant accepts L2/3 position) to business clients, both remotely and on-site
Providing Level 3 technical support (if applicant accepts L3 position) to business clients, both remotely and on-site
Troubleshooting and resolving escalated issues across networks, servers, telephony systems, and cloud platforms
Configuring, maintaining, and securing client IT infrastructure (firewalls, switches, VPNs, backups)
Managing and prioritising your ticket queue via our helpdesk/PSA system
Assisting with IT project work — rollouts, migrations,



upgrades, and new client onboarding
Documenting solutions and maintaining accurate client records
Mentoring and supporting Level 1 technicians where needed
Occasionally participating in an after-hours on-call roster
What We're Looking For
3+ years' experience in an MSP or similar IT support environment
Strong knowledge of Windows Server, Active Directory, and Microsoft 365
Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls)
Experience with virtualisation platforms (VMware, Hyper-V) is a plus
Familiarity with cloud backup and storage solutions
VoIP/telephony support experience highly regarded
Excellent communication skills — you'll be client-facing and need to explain technical issues clearly
A current driver's licence (company car provided for site visits)
Relevant certifications (CompTIA, Microsoft, Cisco) highly regarded but not essential
What We Offer
Competitive salary of $75,000 – $130,000,000 + Super, based on experience and role taken
Ongoing training and support for further certifications
A supportive, close-knit team workplace
Variety — no two days are the same across our client base
Genuine opportunities for career progression

📌 Level 2/3 OrMsp Information Technology Technician (Perth)
🏢 Xenex Systems
📍 Perth