Customer Service Officer (CSO) | Castle Plaza/Pasadena, SA
Tasks & Responsibilities
Greeting clients and making them feel welcome
Attending to all counter and telephone enquiries
Reception & General Administration duties (eg making appointments, processing claims, data entry)
Identifying clients' needs and offering recommendations on Assistive Listening Devices (ALD's) and other accessories (limited to knowledge abilities)
Conducting minor repairs & servicing
Assisting Clinician's with required clinical services/claims etc
Qualifications & Experience
Passionate & motivated for a Customer Service role
Exceptional communication skills & solid work ethic
Excellent time management & organisational skills
Friendly, enthusiastic & polite manner
Intermediate computer skills and ability to learn new systems
Industry CSO experience (would be ideal, but not necessarily mandatory)
Benefits
Permanent Part Time 3x days per week (Wednesday/Thursday/Friday)
(2 days per week at Castle Plaza, 1 day per week Pasadena)
Weekday Hours 9.00am – 5.30pm
Possibility of additional hours to cover holidays (if required)
Comprehensive inducting & ongoing training as required
Enjoyable & welcoming work place & working environment
Onsite parking provided




About us, who are we?
Hearing Aid Specialists SA has been established in Adelaide for over 30 years.
Our company a family owned and independent South Australian business.
Kylie & Damien Dicieri, husband and wife team are the Directors of Hearing Aid Specialists SA.
Kylie & Damien are very passionate about their industry and together have 30 years experience between them.
Hearing Aid Specialists SA provides hearing assessment for private clients, pensioners, DVA veterans, work cover and pre-employment.
Our company is accredited by the Hearing Services Program (HSP) to provide free hearing aids for pensioners and veterans.
Private clients and self-funded retirees are also welcome.
Hearing Aid Specialists SA has permanent clinics located in North Adelaide (North Adelaide Village), Ingle Farm (Ingle Farm Shopping Centre), Edwardstown (Castle Plaza Shopping Centre), Prospect (NorthPark Shopping Centre) and Pasadena (Pasadena Shopping Centre) and visiting clinics located in Golden Grove, Gawler, St Agnes, Munno Para, Moonta, Angle Park & West Lakes.
For more information about us, please visit our website

📌 Customer Service Officer (Cso) | Castle Plaza/Pasadena, Sa (Adelaide)
🏢 Hearing Aid Specialists
📍 Adelaide