The Opportunity:
We are seeking an experienced
Hospitality Manager
to lead and oversee large-scale village hospitality operations within one of the largest Iron Ore Villages in the Pilbara.
This is a senior leadership prospect for a hospitality professional who is passionate about delivering exceptional guest experiences, maintaining the highest food safety and operational standards, and developing high-performing teams.
Working on a
FIFO 4:3 roster from Perth Airport
, you will play a critical role in leading multiple hospitality outlets operating 24/7, including retail, tavern, café, catering, and food service operations.
If you are an inspirational leader with strong commercial acumen, extensive food and beverage experience, and a proven track record managing large teams in remote hospitality environments, this is your opportunity to make a significant impact.
About the Role:
Reporting to the Village Manager, you will be responsible for the overall leadership, performance, and continuous improvement of hospitality services across the site.
You will ensure the delivery of outstanding customer service while maintaining compliance with food safety, financial, operational, and contractual requirements.
Working closely with operational and support teams, you will drive excellence across food production, menu development, workforce planning, stock management, and guest satisfaction initiatives.
Key Responsibilities:
Lead and manage all hospitality operations across multiple food and beverage outlets, retail services, tavern facilities, cafés, and catering operations
Drive a strong culture of safety, food safety, customer service excellence, and operational compliance
Manage large hospitality teams, providing coaching, mentoring, and leadership to build engagement and high performance
Develop and implement innovative menus and food concepts that enhance guest experience and meet client expectations
Oversee end-to-end stock management, procurement, inventory control,



and waste reduction initiatives
Manage operational budgets, labour costs, forecasting, and financial performance to achieve business objectives
Monitor and analyse operational data, KPIs, and customer feedback to drive continuous improvement
Ensure compliance with food safety standards, legislative requirements, and company policies and procedures
Manage workforce planning, roster development, and labour utilisation across a 24/7 operational environment
Utilise POS systems and commercial reporting tools to support effective decision-making and business performance
Build strong relationships with clients, stakeholders, and site leadership teams
Lead service delivery improvements that enhance productivity, profitability, and guest satisfaction outcomes
Foster a positive and inclusive team culture that attracts, develops, and retains talent
About You:
You are a highly motivated hospitality leader who thrives in fast-paced operational environments.
You have a passion for delivering exceptional service, developing people, and driving business results.
You will bring:
Minimum 5 years' experience in a senior hospitality management role
Previous FIFO or remote-site hospitality leadership experience
Extensive food and beverage operational experience within high-volume environments
Commercial Cookery qualification and strong fine dining experience
Demonstrated experience in menu design, product development, and food innovation
Strong understanding of food safety regulations and best practice standards




Proven experience managing large teams across multiple hospitality departments
Strong financial, budgeting, forecasting, and commercial management skills
Experience with POS systems, reporting platforms, and operational analytics
Exceptional communication, leadership, and stakeholder management skills
Outstanding organisational and time management abilities
Ability to inspire teams, drive engagement, and create a culture of accountability and excellence
Additional Requirements:
Approved Manager certification
Current RSA certification
Unrestricted C Class Driver's Licence
Ability to work a FIFO 4:3 roster from Perth Airport
Ability to pass pre-employment medical and background checks
What's in it for You?
Highly competitive remuneration package reflective of your experience and leadership capability
Lifestyle-friendly FIFO 4:3 roster
Meals, accommodation, and uniforms provided while on site
Opportunity to lead one of the largest and most dynamic hospitality operations in the Pilbara
Access to wellbeing programs supporting mental, financial, and physical health
Ongoing learning, development, and career progression opportunities
A collaborative and supportive leadership team environment
Reward and Recognition Program with access to discounts and offers from major Australian retailers
"Connecting People and Places to Make the World Work Better".
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully.
We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.
Read more about ISS in Australia and New Zealand on our website.

📌 Fifo Hospitality Manager (Perth)
🏢 ISS Facility Services
📍 Perth