We are a well-established national and international logistics provider seeking an experienced Customer Service & Operations Manager to lead our Adelaide freight forwarding operations.
This is a hands-on leadership role responsible for overseeing day-to-day operations, driving service performance, and ensuring exceptional customer outcomes across air and sea freight activities.
About the Role
You will be responsible for managing and coordinating the Customer Service and Operations team, ensuring efficiency, accuracy, and high service standards across all shipments.
You will work closely with senior management to drive KPIs, improve processes, and support key client relationships.
Key Responsibilities
Oversee daily operations and customer service activities within the branch
Manage key client accounts, ensuring service excellence and commercial performance
Drive KPIs and service performance objectives
Coordinate airfreight operations and urgent shipments
Lead and support the operations and customer service team
Resolve customer issues promptly and professionally
Implement and improve operational processes and procedures




Ensure compliance with internal policies and customer requirements
Support monthly branch performance and reporting
About You
Proven experience in freight forwarding (essential)
Strong leadership and team management skills
High level of customer service focus
Ability to work in a fast-paced, deadline-driven environment
Strong problem-solving and decision-making capability
Excellent communication and stakeholder management skills
Solid knowledge of CargoWise (highly regarded)
Commercial awareness including costing and billing processes
Hands-on, proactive, and team-oriented approach
What's on Offer
Prospect to lead a key branch within a growing logistics business
Supportive leadership and collaborative team environment
Career progression and development opportunities
Competitive salary package
Applicants must have full working rights in Australia.
We are an equal opportunity employer and maintain a safe, alcohol and drug-free workplace.
Pre-employment and random testing may apply.

📌 Customer Service & Operations Manager (South Australia)
🏢 FJT Logistics
📍 South Australia