Job description
World Wellness Group is a proud multicultural organisation with a strong focus on equity, diversity and inclusion.
Organisational Background
With a vision to build health equity and a mission to deliver, model and influence health and wellness services to create an inclusive and just health system, World Wellness Group (WWG) is a leading health social enterprise based in Woolloongabba, Brisbane.
WWG operates the World Wellness Health & Medical Clinic focused on equitable healthcare for people from multicultural backgrounds.
The service specialises in supporting those made vulnerable and marginalised by the health system including migrants, refugees and people seeking asylum.
As a social enterprise, or a business with a social mission, WWG works to improve health equity for all clients, regardless of culture, language or financial capacity, and to assist the most disadvantaged members in our community.
WWG is a registered health promotion charity, and all profits are used to fund health services for clients or innovative health programs that are not available elsewhere.
WWG Values and Principles
All WWG staff work within the WWG code of conduct and ensure all clients and colleagues are treated with dignity and respect, cultural safety and human rights principles and standards.
WWG has developed a multicultural lived experience framework and encourages staff to keep lived experience at the forefront of their practice.
The Clinic
The World Wellness Health & Medical Clinic sits at the centre of the WWG operations.
As a bulk billing clinic, the clinic offers vital primary health care services to people from diverse multicultural backgrounds including migrants, refugees and people seeking asylum.
The clinic provides a range of medical, nursing and allied health services and interfaces with a wide range of wraparound support services offered by WW with a strong focus on mental health wellbeing.
The Position
Purpose
Our dynamic multicultural GP clinic offers an experienced medical receptionist the opportunity to work at the forefront of making a difference to the lives of people from multicultural backgrounds.
We value skilled, friendly and empathetic staff as patient interaction is at the heart of the role.
We are seeking someone with excellent interpersonal and cross-cultural communication skills both via the phone and in person.
The role includes administrative tasks,



patient interaction and operational support in a team environment
Key responsibilities
Patient interaction
Answer incoming telephone calls in a courteous and professional manner
Book patient appointments
Welcome and greet patients, verify personal information and ensure accurate paperwork
Liaise with patients, their families and relevant service providers in a professional manner
Medical administration
Maintain up to date patient files in BP (best practice)
Complete relevant administrative tasks associated with running an efficient and effective clinic including emailing, scanning, faxing and filing documents
Liaise with GPs and other health professionals in a collaborative manner
Organise interpreters for patients when required
Process confidential patient correspondence and email management
Coordinate with medical and nursing staff to ensure patient flow on the day.
Ensure clinic open and lock up procedures are completed ensuring all areas of the clinic are clean, tidy and ready for the start of each clinic.
Financial and administrative
Conduct Medicare and insurance verifications prior to appointments.
Process Medicare and health insurance payments and online claims accurately
Complete any administrative tasks requested by the practice manager
Contribute to a welcoming environment and smooth operation of the clinic.
Safety and Quality
Protect patient privacy in accordance with privacy standards and legislation
Practice duty of care including meeting clinic standards and accountability
Report incidents in line with clinic policy
Maintain patient and clinic confidentiality at all times
Participate in quality improvement processes when necessary
General Responsibilities of All Staff
Comply with the World Wellness Group's Code of Conduct, as well as any Code of Conduct of your professional association
Comply with confidentiality requirements of World Wellness Group, as well as the Privacy Act **** (Cth) regarding client information, taking particular care that the information of clients may be highly sensitive in nature




Comply with ethical and legal requirements of both the Commonwealth and Queensland equal opportunity and anti-discrimination laws (including the Anti-Discrimination Act **** (QLD), Sex Discrimination Act **** (Cth), Racial Discrimination Act **** (Cth), Disability Discrimination Act **** (Cth) and Age Discrimination Act **** (Cth)) by treating staff and clients with respect and without bullying and/or harassment
Deliver effective use of World Wellness Group's resources within level of responsibility of your position
Occupational Health and Safety
Comply with Work Health and Safety Act **** (QLD) duties by maintaining a safe working environment for yourself, ensuring you do not put yourself at risk of harm or injury
Maintaining a safe and supportive working environment to protect others (staff, volunteers or clients) at risk of harm or injury
Exercise judgement about the behaviour of clients to ensure they do not put themselves or others (staff, volunteers or clients) at risk of harm or injury
KNOWLEDGE, SKILLS, AND ABILITIES
Applicant requirements
We are looking for an experienced medical receptionist who:
Has previous experience in medical reception and experience with medical software.
Experience with Best Practice will be highly regarded.
Has a sound knowledge of Medicare, Private Health Insurance and WorkCover billing processes.
Is highly proficient in Microsoft 365, including Microsoft outlook and TEAMS.
Has strong customer orientation, excellent communication skills, written and verbal, including cross cultural communication.
Can work independently and as part of a team, shows initiative and is able to balance competing priorities with attention to detail.
Has an understanding of medical terminology and key medical and allied health organisations and relevant stakeholders in the primary health care sector.
Shares our values and passion for social justice and health equity.
Desirable
Previous experience in medical reception/customer service position with diverse clientele
Previous experience in a cross-cultural setting
Language(s) other than English
Hours of work
This position is full time, 76 hours per fortnight.
Applications for part time and casual positions will also be considered as we are building a team in growing and dynamic environment.
Next Steps
To submit your application please click
'Apply Now'
by the closing date.

📌 Medical Receptionist (Gold Coast)
🏢 World Wellness Group
📍 Gold Coast