Job description
For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.
POSITION DETAILS
Part Time (0.5FTE), Maximum Term Contract until 30 June ****
Classification: SCHADS Level 4 with a salary range of $92,378 - $99,393 per annum (pro rata) + Superannuation
Location: Brisbane South (based in Logan but will be moving to Mt Gravatt in ****)
Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
ABOUT YOUR NEW ROLE
The Medicare Mental Health Phone Service is a part of a national Medicare Mental Health brand, that enables a consistent triage and streamlined transfer or referral to the most appropriate services.
A key objective of this service is local service integration to address fragmentation and offer a seamless care pathway for consumers to receive the right level of care at the right time to meet their mental health needs.
This is primarily a phone-based service, taking direct incoming referral calls through an established **** mental health intake number.
We're seeking an experienced and relationship-focused professional to lead stakeholder engagement and service integration across Brisbane South.
In this role, you'll:
Build and maintain strong partnerships through structured engagement plans, regular communication, and collaboration meetings.
Lead joint initiatives such as education sessions with stakeholders.
Analyse referral data to identify gaps, streamline processes, and strengthen escalation pathways.
Ensure service alignment with regional mental-health priorities through participation in planning meetings and pilot projects.
Embed continuous improvement by tracking KPIs, gathering partner feedback, and driving measurable system improvements.
This position is ideal for someone who thrives on building meaningful connections, improving service coordination, and ensuring consumers experience a seamless, integrated mental-health pathway.
What will Neami offer
Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata)
17.5% Annual Leave Loading
Flexible work arrangements are available for maintaining your work-life balance




Professional development through regular practice development sessions and coaching with your supervisor
Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
What you will bring to the role
Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
Demonstrated understanding of the mental health sector or equivalent.
Experience working with consumer information systems, maintaining accurate documentation and data collection.
High level of interpersonal skills and emotional intelligence.
Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
Transferable sector knowledge and experience.
Awareness of risk assessment and principals of risk management.
Commitment to trauma-informed, recovery-oriented, and culturally responsive practice.
Robust computer literacy.
What the role requires
National Criminal History Check (police check) - disclosable outcomes considered
Current Working with Children Check - HO is not required
Australian working rights
A valid driver's licence
Appropriate evidence of vaccinations as per the Vaccine Preventable Diseases (VPD) requirements: Hepatitis B, Measles, Mumps.
Rubella (MMR), Varicella (Chickenpox) and Pertussis (Whooping Cough)



[remove if not QLD site requiring VPD]
How to Apply
The terms and conditions of the role are listed in the position description which can be found attached below.
To apply for this position, please:
Click the '
Apply Now
' button where you will need to create a username and password
Upload your resume and cover letter.
When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).
Please include in your application how you would prefer to be contacted (whether via email, text or phone call).
If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:
Jade McInnes, Clinical Services Manager -
******
using the subject line:
Service Navigator - Brisbane South enquiry via EthicalJobs.
If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity.
We're passionate about creating opportunities and supporting professional development.
If you have any technical issues when applying for this role, please email
******
for assistance.
If your application is shortlisted:
We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.
Be Yourself
- Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community.
First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply.
Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.
Neami is committed to the safety and wellbeing of children and young people.
We commit to providing accessible and safe physical and online environments for all children and young people.
Click
here
for the full statement.

📌 Service Navigator - Brisbane South (Gold Coast)
🏢 Neami National
📍 Gold Coast