SaaS, Fleet & Transport Technology

Partale Talent is proud to be partnering with a SaaS technology business that develops innovative fleet maintenance, compliance, and asset management software used by organisations across multiple international markets. This business is an cutting-edge software provider offering solutions for businesses managing on‑road, off‑road, fixed, and mobile assets.

Our client has built a strong reputation by delivering exceptional customer service, helping businesses streamline compliance, improve operational efficiency, and reduce administrative burden. Due to continued growth, they are seeking a Customer Support Specialist to join their collaborative and customer-focused team.

About the Opportunity

This is a hands-on customer and technical support role where you'll be the first point of contact for customers requiring assistance with the platform. Working within a highly regarded support team, you'll assist users in resolving software issues, troubleshooting technical queries, collaborating with developers and ensuring customers receive a consistently high standard of service.

This opportunity is ideally suited to someone who enjoys problem-solving, has strong communication skills, and thrives in a customer-centric environment.

Key Responsibilities

Customer Support

- Respond to customer enquiries via phone, ticketing systems, and online meetings.
- Deliver timely, professional, and solutions-focused customer support.
- Build strong relationships with customers and provide an exceptional user experience.




- Manage and prioritise support requests through the ticketing system.

Technical Support
- Troubleshoot software issues, configuration challenges, system behaviours, and potential bugs.
- Investigate, document, and escalate technical issues to the Development Team where required.
- Assist with issue resolution and testing alongside developers.
- Create and maintain knowledge base articles and support documentation.
- Support client onboarding activities, including data imports and formatting.

Collaboration & Continuous Improvement
- Work closely with Development, Product, and Customer Success teams.
- Contribute ideas and feedback to improve customer experience and product functionality.
- Identify recurring issues and help drive process improvements.
- Participate in team discussions focused on continuous improvement and service excellence.

About You

To be successful in this role, you'll bring a combination of customer service expertise, technical aptitude and a genuine desire to help customers succeed.

Experience & Skills

- Previous experience in a Customer Support, Helpdesk or Technical Support position.
- Experience using Zendesk or similar ticketing/helpdesk platforms.
- Strong Excel skills, including data formatting and manipulation.




- Excellent written and verbal communication skills.
- Ability to investigate issues methodically and identify root causes.
- Strong organisational skills with the ability to manage competing priorities.

Highly Regarded Experience
- Exposure to fleet management, transport, logistics, workshop, dealership, maintenance, or compliance environments.
- SaaS or software application support experience.
- Knowledge of APIs, webhooks, system integrations, or related technologies.
- Understanding of transport compliance or maintenance processes.

Personal Attributes

- Customer-focused and solutions-oriented.
- Collaborative team player.
- Reliable, organised, and process-driven.
- Comfortable working independently and taking ownership of outcomes.
- Naturally curious with a proactive approach to problem-solving.

What's on Offer?

- Join a growing and highly successful technology business.
- Work with a supportive and collaborative team.
- Exposure to innovative software products and customers across multiple industries.
- Genuine opportunity to contribute to product and service improvements.
- Stable, long-term career opportunity with a business experiencing continued growth.

Apply Now

If you have a background in customer support, helpdesk services, SaaS, transport, fleet management or technical troubleshooting and you're looking to join a business where customer experience genuinely matters, we'd love to hear from you.

Apply today through Partale Talent for a confidential discussion.

📌 Customer Support Officer (Sydney)
🏢 PARTALE
📍 Sydney