VCPS – Victorian Counselling & Psychological Services is one of Melbourne’s most established and evolving mental health service providers, supporting private practice clients in our clinic and via telehealth to see psychologist and psychiatrists.

With more than 25 years of experience and a significant network of practitioners, VCPS combines high quality clinical care with innovative digital health capability to deliver accessible, scalable, and person-centred mental health services.

Services are delivered from our beautiful East Melbourne clinic and via telehealth to nationally coordinated programs supporting individuals, workplaces, and communities.

Position Overview

The Administrator plays a central role in the day-to-day experience of both clients and practitioners, helping to create a professional, welcoming, and highly organised environment across the practice. As one of the key operational support team members, this role is responsible for ensuring the smooth coordination of appointments, client enquiries, practitioner support, documentation, and front of house operations and consulting room coordination.

Working within a fast paced and purpose driven mental health and allied health environment, the Administrator is often the first point of contact for clients and plays an key role in shaping a positive and supportive client journey in every interaction. The role requires strong attention to detail and stability, excellent communication and IT skills, emotional intelligence, and the ability to confidently manage competing priorities while maintaining professionalism and warmth.

This position is ideally suited to someone with experience in medical, psychology, or allied health administration who enjoys working in a people focused environment, takes pride in being organised and proactive, and values contributing to a service that supports the wellbeing of individuals, families, workplaces, and the broader community.

Key Responsibilities:

• Phone management, bookings, Intake, emails,



and reception
• Medicare and third party billing, invoicing, and payment processing
• Scanning, filing, and documentation management
• Mail distribution and outgoing correspondence
• Client service and practitioner support
• Stock control and room checks
• General clerical and day-to-day administrative tasks

Duties include:

• Answering telephones and managing patient bookings
• Patient enquiries, triage
• Invoicing and Medicare billing
• General clerical/reception duties
• Any day-to-day duties that may arise around building

Key Skills & Attributes

• Previous experience in medical or allied health administration
• Strong organisation, time-management, and attention to detail
• Warm, professional communication style (written and verbal)
• High level of confidentiality and emotional intelligence
• Comfortable using practice management software (e.g. Coreplus or similar)
• Ability to work calmly under pressure and manage competing priorities
• A compassionate, client-centred approach

Work Schedule

• Supports practice operating hours (Mon–Thu 8am–7pm; Fri until 6pm; Sat 9am–5pm)
• Involves early/late shifts and working 1 in 3 Saturdays, with a weekday RDO

VCPS is a vibrant, high performing, and purpose driven workplace where people are genuinely passionate about the work they do and the impact they have on the lives of others. We take pride in creating an environment that is supportive, professional, engaging, and rewarding, where team members feel valued, connected, and part of something meaningful.

For the right person, this is far more than just an administrative role. It is an opportunity to be part of a respected and growing organisation that is helping shape the future of mental health and allied health services across Australia, while building a fulfilling and meaningful career within a strong and collaborative team culture.

Please reach out to our Practice Manager ***************@vcps.com.au with your resume and any questions.

📌 Allied Health Receptionist / Administrator (East Melbourne)
🏢 VCPS
📍 East Melbourne