Customer Service & Technical Support Representative

Location: Campbellfield, Melbourne VIC
Employment Type: Full-Time

About the Role

We are looking for a friendly, patient and solutions-focused Customer Service & Technical Support Representative to join our team.

This role is ideal for someone who enjoys helping customers, solving problems and learning how products work. You will be the first point of contact for many of our customers, assisting with general enquiries, product selection, troubleshooting and after-sales support.

You do not need to be an IT expert. We are looking for someone with strong communication skills, a logical approach to problem-solving and a willingness to develop their product and technical knowledge. Training will be provided.

As part of the role, you will also have opportunities to represent our brand at caravan and camping shows.

Key Responsibilities
Customer Service

- Greet and engage customers visiting our showroom, creating a positive and welcoming experience.

- Respond to customer enquiries in-store, online, via email and over the phone in a professional and timely manner.

- Provide clear and accurate product information, recommendations and guidance to help customers make informed purchasing decisions.

- Assist customers with product setup, usage and general after-sales enquiries.

- Manage customer complaints professionally by gathering relevant information, assisting with investigations, identifying potential causes and contributing to appropriate solutions.

- Follow up customer enquiries and cases to ensure they are resolved in a timely manner.

- Build positive relationships with customers and maintain a high standard of customer service.

- Attend caravan and camping shows as required to demonstrate and promote our products and assist customers.





Technical Support

- Assist customers with technical and product-related questions by diagnosing issues and providing clear, step-by-step troubleshooting guidance.

- Ask appropriate questions to understand customer concerns and identify possible causes of product issues.

- Gather detailed information regarding reported product issues and prepare structured summaries for the Manager for further investigation.

- Escalate complex or unresolved technical matters to senior team members or relevant departments and ensure appropriate follow-up.

- Maintain accurate records of reported issues, troubleshooting performed and outcomes.

- Identify recurring customer or technical issues and communicate these to management to support ongoing product and service improvement.

- Assist with developing and maintaining FAQs, troubleshooting guides and customer support content to improve customer self-service and reduce repeat enquiries.

About You

We are looking for someone who:

- Has excellent verbal and written communication skills.

- Is friendly, patient and confident when communicating with customers.

- Enjoys troubleshooting and finding practical solutions to problems.

- Has a logical and methodical approach to problem-solving.

- Is comfortable learning about TVs, electronic products and technology.

- Can explain technical information in simple, customer-friendly language.





- Has strong attention to detail and good organizational skills.

- Can manage multiple customer enquiries and priorities effectively.

- Takes ownership of customer issues and follows them through to resolution.

- Works well independently and as part of a small team.

- Is comfortable occasionally attending trade shows and customer-facing events.

Skills & Experience

Previous experience in customer service, technical support, consumer electronics, retail or after-sales support will be highly regarded but is not essential.

Most importantly, we value attitude, communication skills, problem-solving ability and willingness to learn.

About ENGLAON

ENGLAON is an Australian family-owned business specializing in 12V TVs and entertainment solutions for caravans, motorhomes, RVs and off-grid living.

With more than 15 years in the industry, we work with customers and dealers throughout Australia and New Zealand. We are committed to providing quality products backed by knowledgeable and responsive customer support.

What We Offer

- Full-time position with an established Australian business.

- Comprehensive product and technical training.

- Hands-on experience with consumer electronics and 12V TV technology.

- Opportunity to develop skills across customer service, technical support and after-sales service.

- Exposure to the caravan and RV industry.

- Opportunities to attend major caravan and camping shows.

- Supportive, skilled and collaborative working environment.

Apply Now

If you enjoy helping people, solving problems and learning about technology, we'd love to hear from you.

Please submit your resume and a brief cover letter explaining your customer service experience, problem-solving skills and why you are interested in joining ENGLAON.

📌 Customer Service & Technical Support Representative (Campbellfield)
🏢 ENGLAON TV
📍 Campbellfield