Revenue NSW, Fines and Debt Support Officer Talent Pool - Future Employment Opportunities - Temp and Ongoing

Locations are flexible across our NSW offices (Parramatta, Gosford, Maitland, Lithgow or Wollongong). Hybrid working with regular office attendance in line with the DCS flexible working policy.

Salary: Clerk Grade 3/4 - $87,199 - $95,482 + Superannuation

Are you a motivated, enthusiastic, and compassionate team player? Do you want to work for a team that makes a difference to customers of NSW? If so, these are the roles for you!

We are seeking passionate and empathic individuals for a variety of roles and locations at Revenue NSW. This is a talent pool recruitment campaign only. Candidates assessed as suitable will remain in the talent pool for a period of 18 months and may be considered and contacted for future vacancies that arise during that time.

By joining our team, you will work in a fast-paced workplace delivering positive customer outcomes by providing exceptional customer service, connecting customers to relevant resources and identifying improvement opportunities.

Exciting opportunities await in a variety of teams!

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

About the Team

In Fines & Debt, we administer the end-to-end fines and debt processes on behalf of more than 250 issuing authorities and business partners.

We work in a fast-paced customer focused environment delivering positive experiences for our customers whilst assisting the NSW Government in resolving fines and outstanding debt. Your infectious energy and passion for teamwork will be welcomed into a high performing operation.

What you will bring to the role

You are an excellent communicator, with a strong commitment to achieving results, exceptional customer service and strong attention to detail. You are comfortable and confident to navigate challenging conversations, displaying resilience and courage.

You will provide timely and accurate information and advice to NSW customers. You will be ensuring high levels of customer service and a quality customer experience which is easy, convenient, and as secure as possible.





Hours of work

Our teams operating hours are 7am-7pm, Monday to Friday. Team members work in a scheduled environment across a rotating roster. Flexibility is required to work between the team's operational hours Whilst hybrid working options are available, all roles must be worked 'principally' from an approved office location.

To be successful in this role you will have:

- Prior experience in a contact centre, administrative or customer focused role
- Ability to work within a scheduled environment across a 7am to 7pm rotating roster
- The ability to deliver multiple customer service activities and services in line with business needs and expectations
- Proven ability in providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment
- Excellent written and verbal communication skills
- The ability to follow complex knowledge management processes.
- Skilled in the use of technology, including accurate typing skills and advanced competency in Microsoft suite and other business applications

In Person Assessment Centre

As part of the recruitment process, shortlisted candidates will be required to attend a 3-hour Assessment Centre in mid to late September. The assessment centres will be held across various Revenue NSW office locations and will include:

- Customer Service Role Play
- Work Task
- Behavioural-Based Interview

Following the Assessment Centre, successful candidates will be invited to undertake a video assessment.

Why work for us?

- Hybrid working arrangements available, with a requirement to attend an approved office location a minimum of three days per week
- Career growth and development
- Supportive and inclusive team environment
- Attractive salary package starting from $87,199 + superannuation + leave loading

What we need from you

Please attach an up-to-date resume and answer all pre-screening questions.



Please note that as part of the pre-screening process you will be asked to respond to the following questions:

- Provide a summary of your experience which aligns to this role?
- Describe a time you have received helpful constructive feedback. What made it helpful and how did you utilise it?

For any questions relating to the role please contact Heidi Taylor at ••••@revenue.nsw.gov.au

Salary Grade 3/4, with the base salary for this role starting at $87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool will be created based on this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies.

Closing Date: Monday 17th of August 2026 [at 9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Revenue NSW - Support Officer - Talent Pool Opportunity (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta