Lead an Established Trade Services Business Through Its Next Phase of Growth

We are partnering with a highly respected residential trade services business to appoint a commercially-minded General Manager.

With a long-standing reputation for quality workmanship, exceptional customer service, and trusted relationships across its local market, the business provides a broad range of essential home services, including plumbing, electrical, air conditioning, hot water, drainage, maintenance and emergency response solutions.

Having recently become part of a larger growth-focused services platform, the business is entering an exciting new chapter. This presents a rare opportunity for an ambitious leader to take ownership of an established operation, accelerate growth, strengthen performance, and build on an already successful foundation.

This role offers genuine autonomy, significant influence, and full responsibility for the overall success of the business.

The Opportunity:

As General Manager, you will have end-to-end responsibility for the performance of the business, overseeing operations, financial results, people leadership, customer experience and strategic growth initiatives.

Leading a team of field technicians, operational leaders and support staff, you will ensure the business continues to deliver exceptional service to residential customers while improving efficiency, profitability and scalability.

You will work closely with a broader support network across finance, people & culture, marketing, technology and business improvement functions, giving you the resources and backing needed to drive meaningful outcomes.





This is an ideal opportunity for a leader who enjoys balancing strategic thinking with hands-on execution and wants to play a key role in shaping the future of a growing service business.

Key Responsibilities:

- Assume full P&L; ownership and accountability for business performance

- Deliver sustainable revenue growth, margin improvement and EBITDA outcomes

- Lead and develop a high-performing team across operations, customer service and field delivery

- Drive operational excellence across scheduling, productivity, service quality and customer outcomes

- Improve systems, processes and reporting to support scalability and performance

- Ensure a consistent, best-in-class customer experience across every touchpoint

- Build a culture focused on accountability, safety, employee engagement and continuous improvement

- Analyse business performance and leverage data to drive commercial decisions

- Identify growth opportunities across existing and new service offerings

- Partner with senior stakeholders to execute strategic initiatives and long-term business objectives

About You:

You are a commercially astute operator and proven people leader with the ability to inspire teams, drive accountability and deliver robust business results.

You may currently be a General Manager, State Manager, Operations Manager, Branch Manager or Business Manager within a services-based organisation and are looking for greater ownership and impact.

We're interested in candidates who can demonstrate:





- Proven success leading operationally complex businesses or divisions

- Strong financial acumen, including budgeting, forecasting and P&L; management

- Experience managing field-based, trade, maintenance, service or operational workforces

- A track record of improving business performance and driving growth

- Exceptional leadership, coaching and team development capabilities

- Strong customer focus with a commitment to service excellence

- Excellent stakeholder management and communication skills

- Strategic thinking combined with a hands-on, roll-up-your-sleeves approach

- Confidence making decisions in fast-paced environments

Trade industry experience is advantageous but not essential. We are open to leaders from sectors such as trade services, facilities management, property services, franchising, automotive services, hospitality, logistics, retail operations or other customer-centric operational businesses.

Why Join?

- Lead a well-established and highly regarded trade services business

- Full ownership of a sizeable operation with significant growth potential

- Backing from an experienced and successful parent organisation

- Opportunity to influence strategy, culture and business performance

- Strong support infrastructure while retaining entrepreneurial autonomy

- Competitive executive remuneration package

- Clearly defined career growth opportunities as the broader platform continues to expand

Apply

If you're a high-impact leader who enjoys building teams, improving businesses and delivering exceptional customer outcomes, we'd love to hear from you.

All applications and enquiries will be treated with the strictest confidence.

📌 General Manager (Melbourne)
🏢 Fusion People
📍 Melbourne