Salter Brothers Hospitality – Potts Point NSW

We have an exciting new opportunity at Spicers Potts Point for a Hotel All Rounder to join the team! s a member of the Spicers Potts Point team, you are much more than just a point of contact you are the true host of our hotel - Welcoming guests and ensuring they feel at home from the moment they arrive!

About Spicers Potts Point

At Spicers Potts Point, we are a boutique luxury hotel with just 20 rooms, which allows us to offer a personal and tailored experience for every guest. As part of our small, dedicated team, you will have the opportunity to lead a team that makes a genuine impact on every guest’s stay. In return, we offer a supportive and cooperative environment where your contributions will be valued and celebrated. Do you thrive in a luxury environment where every detail matters, and every guest is treated like family?

At Spicers Potts Point, we are searching for a Front Office Supervisor who embodies the essence of warm hospitality and is driven to exceed expectations at every turn.

What you’ll be doing…

Curating bespoke itineraries, from dining recommendations to local activities.

Crafting and serving signature cocktails that reflect the charm of our boutique bar.

Anticipating needs and being the gracious host that guests remember.

Proactively seeking out what you can do to enhance a guests stay and time in Sydney

Provide leadership and mentorship to the front office team, fostering a strong and supportive team culture.

Daily Front Office operations including; organising guest itineraries, checking in/out guests, ensuring the teams accuracy of guest reservations and billing

Assist with F&B; administrative tasks, including ordering, stock takes,



and cross training of reception staff in bar and restaurant operations.

Ensure continuous improvement to a safe, nurturing and caring workplace

Deliver an exceptional guest experience by ensuring seamless front office operations

Manage the hotel in absence of Front Office Manager and General Manager, ensuring consistency in service and operations.

Periodic responsibility for the overnight/after-hours phone.

Executing enhancements to our F&B; program including bar, mini bar and breakfast to enhance offering and margins.

You'll thrive in this role if you have...

Minimum 1-2 years experience in a front office, reception or customer service role ideally within a luxury hotel environment (essential);

RSA and NSW competency card (or be willing to obtain one)

Strong communication skills and eye for detail;

Positive attitude and love for customer service;

Ability and willingness to commence work on a rotating roster including weekends and public holidays;

A passion for Sydney and its eateries and unique activities to show off to our guests;

Salter Brothers Hospitality Benefits

- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;
- Friends and family discounts;
- Access to Employee Assistance Program (EAP);
- Caring and progressive culture where all team members are celebrated & recognised regularly;
- Opportunities for career development and mobility across our 20+ Australian properties (and growing!).

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📌 Hotel All Rounder (Bullatale)
🏢 Salter Brothers Hospitality
📍 Bullatale