SupporterServicesTeam Leader
Compassion Australia | NFP
Permanent,Fulltime
Hybrid | Newcastle

About Compassion

Compassion Australia is a purpose driven (not-for-profit) Christian organisation committed to releasing children from poverty in Jesus' name. Working along side sponsors, supporters and church partners, we help fund and strengthen local church-led child development programs in over 25 countries, creating a lasting impact for children, families and communities.

About the Role

The Supporter Services Team Leader leads and develops a team of Supporter Relationship Specialists to deliver exceptional experiences across every supporter interaction.This role combines people leadership, supporter experienceimprovementand operational excellence. You will coach and empower your team, use supporter insights and feedback to identify opportunities, and test new ways of improving the supporter journey.

Working collaboratively across Compassion Australia, you will help create experiences that strengthen supporter connections, encourage deeperengagementand inspire continued impact in the communities we serve.

About You

You are a people-focused leader who is passionate about developing teams and creating experiences that make a difference. You will bring experience leading teams within supporter services, customer experience, contact centres, member services, donorcareor a similar environment.

You enjoy understanding what matters to people, using insights to solve problemsand finding better ways to deliver meaningful experiences. You are comfortable balancing team leadership, operational priorities and supporting complex enquiries, while building a culture of care,curiosityand continuous improvement.Most importantly, you are aligned with Compassion's mission and values and excited to help supporters see the impact of their generosity.





Key Accountabilities

- Lead,coachand develop a team of Supporter Relationship Specialists to deliver thoughtful,personalisedand impactful supporter experiences.
- Create a culture of curiosity, learning and continuous improvement, empowering the team to testnew ideasand find better ways to support our community of supporters.
- Use supporter feedback, insights and service data toidentifyopportunities, improveexperiencesand strengthen supporter connections.
- Partner with internal teams to design and implement improvements across the supporter journey, ensuring every interaction reflects Compassion’s mission and values.
- Monitor service performance,qualityand trends toidentifyopportunities to enhance team capability and improve supporter outcomes.
- Support the resolution of complex supporter enquiries, ensuring concerns are handled with care,empathyand excellence.
- Champion a supporter-centred approach, helping supporters better understand the impact of their generosity and inspiring them to continue making a difference in the lives of children and communities.

What You'll Bring

- Experience leading and developing teams within supporter services, customer experience, donor relations, member services or contact centre environments.
- Strong coaching and people leadership skills, with the ability to build capability and a positive team culture.
- Excellent communication and relationship-building skills.




- Experience using insights,dataand feedback toidentifytrends and improve services.
- A passion for creating better customer or supporter experiences through innovation and continuous improvement.
- Strong problem-solving skills and the ability to manage competing priorities.
- Experience with CRM systems and multi-channel service delivery.
- Relevant qualifications in business, customer experience,leadershipor a related field are desirable.

Why joinCompassionAustralia?

- A missionyou'llbelieve in: Every role contributes to releasing children from poverty in Jesus' name.
- Supportive team culture :Work with people who genuinely care about each other and the mission.
- Boost Your Take-Home Pay :Access up to $18, 550in tax-free advantages for everyday expenses
- Hybrid flexibility: Balance office collaboration with the flexibility to work from home.
- Professional growth: Access learning opportunities, meaningfulprojectsand career development.
- Employee benefits: Enjoy salary packaging,additionalleave options, paid volunteering&field; tripopportunitiesand access toEAP &wellbeing; support.

Applications close 11:59 pm (AEST)September 4, 2026. Early applications are encouraged, and the position may be filled before the closing date.

At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty. Our work is Christ-centred, child-focused, and church-based. The successful candidate will be strongly aligned to the values of this leading Christian not-for-profit organisation.

We're looking for someone with a heart for Compassion's work and equipped with the right skills and experience to fit the role. So even if your experience doesn't tick every item on our list, we'd still love to hear from you.

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📌 Supporter Servicing Team Lead (Newcastle City Council)
🏢 Compassion Australia
📍 Newcastle City Council