Lead Application Support Engineer SS&C; Technologies Holdings Sydney - 255 George St

Job Description

Get To Know Us:

SS&C; GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, qualified services, and output solutions. SS&C; GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C; University
- Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get to Do:

- Deployments using the existing CI/CD pipeline (Octopus Deploy, TeamCity, git/TFS, PowerShell and other tools)
- Lead automation efforts across the DevOps supported tools & Managed Services Platform
- Incident response for production hosted environments, conduct technical analysis and diagnose as well as correct,



potential errors and faults in existing software systems and programs.
- Provide technical leadership and mentorship to a team of application support engineers.
- Compile and update software program documentation, guidelines and operational manuals.
- Enforce support standards, and ensure best practices
- Completes documentation and procedures for support and maintenance as well as for end users.
- Manage technical risks and ensure system availability.
- May interact with users to define system requirements and/or necessary modifications.

What You Will Bring:

- IT degree, or equivalent experience
- 6+ years experience working in an Application Support role
- Solid understanding of DevOps practices and methods
- Working knowledge of SDLC principles and methodologies
- Experience working with ITIL based processes
- Understanding of hosting production environments on AWS and Virtual Environments
- Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
- Experience working with infrastructure as code
- A passion for automating manual processes
- Keen to continuously improve & innovate
- Monitoring system and application performance and alerts
- Strong written and verbal communication skills.

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📌 Lead Application Support Engineer (City of Sydney)
🏢 Ss&C Technologies Holdings
📍 City of Sydney