Team Leader – Complex Home Repairs (GI Property Claims)

Brisbane | Leadership Role

Lead complex claims. Influence outcomes. Shape smarter ways of working.

At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.

We’re looking for an experienced GI Property Claims leader to step into a critical role overseeing complex and large-loss home insurance claims , while driving performance across a high-performing team and dispute resolution function.

About the Role

Reporting to the Platform Manager – Home Operations, you will lead a specialist team managing high-severity, high-value property claims and internal disputes .

This is a role for someone who thrives in complexity—balancing technical claims expertise, customer outcomes, risk management, and commercial performance , while leveraging insights and continuous improvement approaches to optimise results.

This role requires deep, hands-on experience in General Insurance (GI) Property Claims—this is essential.

What You’ll Be Responsible For

Leading Complex Claims & Technical Excellence

- Oversee end-to-end management of large-loss and complex property claims
- Ensure accurate policy interpretation, scope validation, and cost assessment
- Guide teams through technically challenging claims involving structural damage and high-value exposure
- Partner with loss adjusters, builders, and technical experts to drive best outcomes

Driving Smarter,



Data-Informed Decisions

- Use performance data and insights to improve cost, quality, and turnaround times
- Identify trends, risks, and opportunities across claims portfolios
- Apply a continuous improvement mindset to enhance processes and outcomes

Dispute & Escalation Management

- Lead resolution of internal disputes (IDR) and complex escalations
- Navigate sensitive situations with customers and stakeholders
- Apply a risk-based, structured approach to decision-making

Team Leadership & Capability Building

- Lead, coach, and develop a high-performing team
- Foster a culture of accountability, collaboration, and growth
- Build capability in handling complex claims and disputes
- Act as a role model in delivering customer-centric outcomes

Commercial & Financial Performance

- Drive cost control and identify opportunities for savings
- Monitor builder and supplier performance using KPI frameworks
- Ensure financial accuracy and minimise leakage

Customer & Stakeholder Experience

- Deliver exceptional service across all touchpoints
- Manage vulnerable customers with empathy and professionalism




- Influence and engage a broad stakeholder group, including senior leaders

What You Bring

Essential: GI Property Claims Expertise

- Minimum 5+ years in General Insurance Property Claims
- Strong experience in:
- Complex and large-loss claims
- Dispute and escalation management
- Builder and repair network engagement

Technical Capability

- Deep understanding of:
- Building and construction practices
- Policy coverage and interpretation
- Scope validation and cost control

Leadership & Commercial Acumen

- Proven experience leading teams in high-pressure environments
- Strong financial mindset with cost containment experience
- Ability to make sound decisions on high-value claims

Future-Focused Mindset

- Comfortable working in data-led, insight-driven environments
- Curious, adaptable, and open to recent tools, systems, and smarter ways of working
- Passion for continuous improvement and operational excellence

Why Allianz Partners?

At Allianz, we empower our people to challenge the status quo, think differently, and lead change.

We combine:

- Global scale and expertise
- A collaborative, people-first culture
- Increasingly intelligent, insight-driven operations

…so you can build a career that’s both impactful and future-ready.

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📌 Large Loss Repairs Team Leader (Brisbane City)
🏢 Allianz
📍 Brisbane City