AMP is seeking a capable Complaints Specialist Supervisor to oversee a team delivering day-to-day complaint handling. You’ll drive performance, ensure compliance with RG 271, and coach staff to improve customer outcomes with empathy and accuracy.
You will collaborate with operations, risk and product teams to manage complex matters, address risks, and support fair resolutions while maintaining regulatory timelines and quality standards.
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📌 Complaints Operations Lead (Melbourne)
🏢 Amp
📍 Melbourne