Pinnacle IT is a leading Information and Communications Technology company and proud Telstra Platinum Partner, trusted by organisations across Australia to deliver secure, reliable and innovative technology solutions. We specialise in Managed Services and pride ourselves on building long term client partnerships and fostering a culture where initiative, collaboration and professional growth are encouraged.

As we continue to expand, we are seeking a technical account management professional who consistently demonstrates a commitment to customer satisfaction. This role offers the opportunity to make a meaningful impact by partnering with key stakeholders to achieve optimal business performance for all parties.

As an Account Manager you will be responsible for managing strategic client relationships, providing technical solutions and driving ongoing value through proactive engagement. This role acts as the primary point of contact for clients, supporting the successful execution of technology initiatives.

Key responsibilities:

- Gather a detailed understanding of each clients’ IT environment
- Support customers in planning future initiatives, upgrades and transformation activities
- Lead monthly account meetings and conduct fortnightly calls to maintain regular communication, address emerging issues and strengthen relationships
- Deliver annual site visits to review strategic objectives, assess on site environments and reinforce long‑term partnership value
- Engage and collaborate with Telstra account teams to align on shared customers, joint initiatives and service outcomes




- Act as a member of the incident response team for P1 incidents and major service issues, ensuring timely communication and resolution
- Manage general escalations, working closely with technical teams to drive accountability and restore service stability
- Coordinate resource onsite visits, ensuring appropriate skills and availability to meet client needs
- Develop and maintain product roadmaps aligned with customer goals, technology trends and service capabilities
- Monitor progress of projects, service performance and conduct billing reviews

What we're looking for:

- Minimum 3-5 years account management experience specifically within the IT industry
- An understanding ofTelstra Data & Connectivity solutions
- A level of IT knowledge and experience to understand clients’ IT environments and make valuable recommendations
- An ability to think strategically and drive continuous improvement
- Skilled in identifying and resolving root causes, not just symptoms
- Strong communication skillswith a focus on ownership and accountability
- Onsite role in our Brisbane office as part of a team-oriented team
- If you're excited for the opportunity to combine your technical proficiency and strong relationship management skills to enhance business growth, we'd love to hear from you.

For a confidential discussion about the role in further detail, please contact Kelly Pitman on ***.

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📌 Account Manager (Albion)
🏢 Pinnacle IT
📍 Albion