ELC Beauty, Inc. – Sydney NSW

8d ago , from Advertising Industry Careers

DescriptionThe APC is the first point of contact for the retailer regarding all operational issues for ELC brands on the shop floor and is required to review, resolve and escalate all relevant processes and ad-hoc requirements. The role is to achieve counter sales goals and business objectives through efficient management of daily counter operations in close exchange with the branded staff and retailer; key focuses are inventory, MinMax, Visual Merchandising as well as branded staff and promotion. The APC will work in close collaboration with the SEE/ASOM through regular reports and ongoing exchange to deliver the highest retail standards in line with brand guidelines.

This position will have access to a range of confidential information and so will require the personal characteristics of discretion and integrity. Key responsibilities but are not limited to:Retail SalesWeekly qualitative and quantitative feedback on sales and BA performance to SEE/ASOMActively work with brand staff on brand targets execution

Actively support SEE to ensure brand staff are engaged to drive brand/door seasonal sales plans

Follow up at store level to execute details of promotional programs/ events, feedback sales results and suggestion on improvement where needed

Responsible for monthly report: sell-through figures, pax trend, competitors’ activities, retailer promotions & campaign, ELC brands incentive / promotions recap, counter photos

Efficient Management of Daily Counter OperationsSupervise and execute daily counter duties such as housekeeping, merchandising, ensuring availability of stocks, testers, price & promo signage together with VM materials

Report to SEE on any counter maintenance issue when required

Report to SEE on any brand staff absence on counter and propose counter coverage plan when required

Provide feedback and observation to SEE on promoters and brand staff (products & service training, grooming guideline, counter daily ops procedure, sales report) when required





Management of Stock InventoryReview and adjust brands min/max and shelf capacity meets sales demand & presentation level

Ongoing check of out-of-stock on top selling products and report to and follow up with the Retail Store team and inform SEE/ASOMOngoing check on non-saleable inventory (GWP, TOA, testers, gifting wrapping, samples etc) and feedback / follow up action plan with SEEManaging Operational EffectivenessUnderstand and ensure each brands visual merchandising is aligned to brand guidelines and maximize sales potential (including but not limited to planogram, visual merchandise units, launch focus, ticketing, testers, transparencies and videos, GWP display)Work at the counter with the team on all promotional events and setups (when required)Share photos with SEE of each launch changeover, promo set up, event set up and rectify set up if needed when required

Workplace, Health and Safety (WHS)Take reasonable care of the health and safety of themselves and others

Cooperate with Estee Lauder Management in the provision of a healthy and safe workplace

Report any incidents or accidents as per Company process

Undertake duties in accordance with the current Estee Lauder WHS principles, policies, procedures and objectives

Key measures of success but are not limited to:Positive stakeholder feedback – management, peers, visitors

Ensure all communications is maintained to reflect Company’s standards

All deadlines are met

All matters dealt with quickly and professionally

All procedures and policies adhered toQualificationsPrevious retail management experience (ideally 2+ years duty free or cosmetics)Solid business acumen with result-driven and customer-oriented mindset

Attention to details, work under pressure and manage tight schedule

Well-organized with ability to prioritize, able to multi-tasking

Good command in computer skills including Excel, Word

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📌 Sydney Airport Field Sales Coordinator - Estee Lauder, La Mer, Clinique (City of Sydney)
🏢 ELC Beauty
📍 City of Sydney