Mercury IT, (mercuryit.com.au), currently has an opening for an experienced IT Support Technician for a full-time role.

The Role

IT Support Technician's are responsible for resolving level 1 and some level 2 support requests, performing initial troubleshooting and information gathering on more complex issues and escalating them as required.

Requirements:

- Minimum of 3 years’ experience
- Presents well
- Effective oral and written communication skills
- Ability to work autonomously and to make independent decisions
- Highly developed problem-solving skills
- Ability to build and support professional relationships
- A desire to continually develop your skills through company sponsored learning

Desirable skills and proficiencies:

- Relevant current industry certifications




- Previous MSP experience including support tools such as Autotask PSA and RMM (or similar)
- In exchange we offer a market market-competitive salary, and a supportive and collaborative work environment within a growing organisation.

About Mercury IT:

We are committed to our employee's work-life balance, as part of the Mercury IT team you will enjoy;

- Market competitive salary
- Collaborative team based working environment within a growing organisation
- Continuous learning and training opportunities and incentives to up-skill
- Flexible and family friendly working conditions
- An employee assistance program to help with mental health, physical health and financial guidance.

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📌 IT Support Technician (City of Sydney)
🏢 seek.com.au
📍 City of Sydney