- Supporting the delivery of CRM programs across Kogan's brands, including segmentation, deliverability, analysis and reporting
- Building and maintaining audience segmentation for store campaigns to drive targeted, relevant customer communications
- Maintaining and QAing personalised marketing automation sends and customer journeys via Salesforce Marketing Cloud (SFMC)
- Monitoring and reporting on CRM performance, providing regular insights and recommendations to drive business outcomes
- Supporting the Loyalty team's management of paid membership programmes, providing data and insights to inform, progress, and analyse the program
- Monitoring email deliverability and recommending improvements against benchmarks where performance falls short
- Partnering and coordinating with the broader Marketing and Marketing Operations teams on planning, execution and data needs
- University Degree qualified in a relevant field (Marketing, Analytics, Communications or similar)
- Exposed to or experienced with Salesforce Marketing Cloud (or a similar Marketing Automation tool), which will be highly regarded
- Experienced in, or have been exposed to, CRM and email marketing principles, preferably in a Retail or eCommerce environment
- Highly analytical and ready to delve into data. You'll be working in the detail, using data to drive business decisions and make recommendations on what you find!
- Tech-savvy and AI-forward. You have an interest in or exposure to utilizing AI tools (like ChatGPT, Claude, or built-in CRM predictive tools) to help brainstorm copy, streamline workflows, or analyse customer segments faster
- Able to multitask effectively - we expect you to juggle 50 different tasks at once without dropping the ball (we're not kidding)




- Inquisitive and ready to be challenged - we're not afraid of putting in hard work to deliver a superior product!
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
- Your role has a lot of ownership, autonomy and little red tape
- You’ll be empowered to achieve positive outcomes and your work will have a real impact
- You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

About Us

We’reKogan.com, Pioneers of eCommerce in Australia.

AtKogan.comwe offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really significant challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits!

JoinKogan.comto master your craft, do your best work, make a real difference and work with the best. AtKogan.com, your work will have an immediate impact on transforming the Australian and Recent Zealand retail environment.

Heads up!

Kogan.comis a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!

All newKogan.comteam members are required to undergo a National Police Record check and must have full-time Australian working rights

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📌 CRM Coordinator (Melbourne)
🏢 Kogan.com
📍 Melbourne